Technical Support Engineer – Photovoltaic Solutions

About the role

We are looking for a Technical Support Engineer to work within the Siemens SI EA business unit and support Siemens Inverter and Energy Storage product portfolio. This position will be based out of San Antonio, TX.

This role will work with our Central Inverter and KACO 3-phase String inverter portfolio, providing technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web.

Responsibilities

• Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Build a positive customer experience by working closely with Development, Sales and Quality Assurance
• Respond promptly and professionally to customer inquiries and complaints
• Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
• Work with our factories and quality teams to develop and implement corrective and preventive actions
• Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods
• Provide frequent updates to all stakeholders during the correction steps for the customer
• Work closely with field service teams and vendors to align on materials and methods of correction
• Perform in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
• Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive

Qualifications

Basic Qualifications: Bachelor’s degree, 3+ years’ experience working in energy storage, solar, utilities, Project Management skills with excellent Business acumen, High level computer skill (SAP and/or Salesforce experience a plus)

Preferred Qualifications: Strong verbal skills to aid in customer communications, Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues

Pay

The salary range for this position is $61,547 - $105,509