Solar Technical Support Specialist

Responsibilities

• Support our growing fleet of 15,000+ installed and PTO'd customers within the Customer Support team.
• Troubleshoot solar/battery systems including Enphase, Tesla, Solaredge products to quickly diagnose and resolve customer-facing issues.
• Proactively identify underperforming systems that require servicing by implementing our existing diagnostic tools, while developing and optimizing these existing monitoring tools with AI enhancements.
• Leverage technical experience to help guide technicians in the field during complex service calls.
• Work closely with customers and internal departments to remove operational roadblocks and ensure customer expectations are surpassed.
• Communicate directly with customers to ensure a positive experience and understanding of the products and services on their home

Requirements & Experience

• Deep technical knowledge of solar systems, including proficiency in monitoring portals like Enphase, Tesla, and others.
• Proven technical experience troubleshooting solar systems remotely and providing direct guidance to field technicians.
• Experience proactively identifying technical issues and utilizing/improving software tools, specifically with AI enhancements.
• CRM experience required
• Must be a self-motivated team player with a strong work ethic and customer service focus.
• Must be highly organized and possess strong attention to detail
• Excellent interpersonal, written communication, and problem-solving skills.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time, In-office