Technical Support Engineer-IO and EtherCAT Technology

About the role

This position is within the technical support department. Your primary report to is the IO, Safety, Networks and IPC Product Team leader. In this role you will learn about Beckhoff’s wide variety of cutting-edge products and technologies. You will work with customers directly to assist them.

Responsibilities

• Diagnose and solve customers’ control systems issues using standard trouble-shooting tools and techniques.
• Perform troubleshooting and research toward the resolution of technology related problems for end users.
• Support Beckhoff IO technologies includes the modular IO product, the fieldbus networks used to communicate to the modular IO and safety.
• Support TwinCAT functions and features related to modular IO, fieldbus networks and timing.
• Support EtherCAT development products (EDP)
• Exceptions to this is modular IO for motion, those products are covered by a different group.
• EDP supports requirements skill sets in electronics, digital signals and embedded software stacks. It also requires the ability to read hardware datasheets and specifications.
• EDP support requires practical knowledge of engineering tools like oscilloscopes, Wireshark and binary file editors.
• Provide support remotely or on site with customer's machine/control system.
• Provide some end-user, one-on-one, and internal training.
• Prioritize incoming requests: This includes but is not limited to escalating problems for other technicians, Product Managers, and Beckhoff Headquarters.
• Record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution.
• Participate in on-call support on rotation to triage and troubleshoot after hours service requests.
• Learn on the job when faced with new challenges & questions.
• Create and maintain an advanced level of knowledge of Beckhoff products and related technologies.
• Create and maintain knowledgebase & wiki articles.
• Help with supporting tradeshow demos.
• Other duties and special projects as assigned.

  Requirements

  • Electrical/Electronic Engineering or related technical field from a 4-year college or 2-year technical school; or equivalent combination of education and experience.
  • Moderate software programming experience.
  • Know or have and the ability to learn IEC 61131-3 programming languages, structure text and ladder.
  • Experience with C programming language.
  • Strong understanding of networks and control architecture systems.
  • Practical electrical experience at the control panel level.
  • Able to read and understand electrical schematic drawings.
  • Self-starter with a results driven personality.
  • Strong analytical and reasoning skills.
  • Able to work in a high stress environment while maintaining professionalism.
  • Excellent written and oral communication skills.
  • Able to work in a highly collaborative team environment.
  • An active and valid driver’s license with the ability to travel.

  Qualifications

  • Educational background: Electrical/Electronic Engineering or related technical field from a 4-year college or 2-year technical school; or equivalent combination of education and experience.
  • Software programming experience: Moderate software programming experience.
  • Programming languages: Know or have and the ability to learn IEC 61131-3 programming languages, structure text and ladder.
  • C programming language: Experience with C programming language.
  • Control architecture systems: Strong understanding of networks and control architecture systems.
  • Electrical experience: Practical electrical experience at the control panel level.
  • Technical skills: Able to read and understand electrical schematic drawings.
  • Personality traits: Self-starter with a results driven personality.
  • Skills: Strong analytical and reasoning skills.
  • Work environment: Able to work in a high stress environment while maintaining professionalism.
  • Communication: Excellent written and oral communication skills.
  • Teamwork: Able to work in a highly collaborative team environment.
  • Travel: An active and valid driver’s license with the ability to travel.

  Benefits

  • Generous Paid Time Off + 12 Paid Holidays.
  • Employer paid High-Deductible Medical plan, Dental, and Vision for Employee + Family!
  • 401(k) with up to 6% employer match.
  • Employer-Paid Insurance: Life, AD&D, Short-Term and Long-Term Disability.
  • Elective Benefits: Accident, Critical Illness, Indemnity, and Pet Insurance.
  • Professional Development Opportunities.
  • Salary Range: $80,000- $120,000 (Annual Salary).

  Physical Requirements

  • Ability to stand and sit for extended periods.
  • Ability to use a computer screen for extended periods.
  • Ability to lift and carry items weighing up to 50 pounds occasionally.
  • Ability to bend, stoop, reach, and move as needed to perform job duties.
  • Manual dexterity for operating tools and equipment.
  • Adequate vision and hearing to perform essential tasks safely.

  About Beckhoff

  At Beckhoff, automation is our calling. We empower engineers to differentiate and succeed as industry leaders –– to harness new technologies, embrace open standards and solve the world’s most complex problems. Founded and led by engineers, we organically create advanced controls, communication, IoT, and motion technologies that become unique tools for your one-of-a-kind challenges in an age of digital transformation. As a global partner with U.S. headquarters in Minneapolis, we remain committed to sustainability, inclusivity, and support for the people behind the automation. So, whether you’re powering the EV revolution, dazzling on Broadway, launching satellites, or developing fusion energy solutions – you can reach new heights for your business, industry, and humankind. Beckhoff is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status. We are committed to creating an inclusive environment for all employees and applicants.