IT Support Engineer I, OTS Support

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, EEO, etc. Must preserve all substantive info. Let's parse the description. First paragraph: "Description About OpsTech IT Operations is at the heart of Amazon’s business..." This is about the team. Could be "About the role"? Actually there is a section "About The Role". So we need to separate. We have: - About OpsTech IT Operations (intro) maybe part of "About the role"? The posting includes "About OpsTech IT Operations" then "About The Role". We can combine into "About the role" section with description of role and team. We need to extract responsibilities: "Key job responsibilities Responsibilities Include, But Are Not Limited To ..." then list. Responsibilities list items: - Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments. - Ensuring infrastructure networking and computing systems remain available during production hours. - Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. - Managing local technical projects. - Maintaining or creating policies, procedures, and processes. - Identifying root-causes of operational issues and process inefficiencies. - Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours. - Traveling up to 25% of the time. We need to put each as

. Now Basic Qualifications: list of required experience. We need to decide which sections to use: Requirements, Qualifications, Skills. The posting has "Basic Qualifications" and "Preferred Qualifications". Also there are skill-like items. We can map: - Requirements: maybe Basic Qualifications (mandatory). - Qualifications: maybe Preferred Qualifications. - Skills: maybe not separate; but we could include skills under Qualifications or Requirements. However we need to follow instruction: use headings only when posting has real specific content. We have Basic Qualifications and Preferred Qualifications. So we can have sections: Requirements (Basic Qualifications) and Qualifications (Preferred Qualifications). Skills maybe not needed. But also there is "What Do We Offer?" which includes benefits and compensation info. That can go to Benefits and Pay sections. What Do We Offer? includes: - Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. - But wait there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Later: "Our inclusive culture empowers Amazonians..." etc. Also later: "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Salinas - 25.48 - 41.68 USD hourly" Thus we have pay info: hourly range $25.48 - $41.68. Also mention sign-on payments and RSUs. Benefits: comprehensive healthcare benefits, 401(k) matching, paid parental leave up to 20 weeks, health insurance details, etc. Schedule: maybe not explicitly given except mention of shifts lasting up to 12 hours, traveling up to 25% of the time. Not a schedule like full-time/part-time. Could infer shift work but not explicit schedule. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. We have Pay (hourly range). Benefits (explicit). Schedule? Not explicitly stated like "full-time", "part-time", "rotating shifts". There is mention of shifts lasting up to 12 hours, but that's more about physical demands. Not a schedule. So we should not create a Schedule section. Thus sections: About the role (maybe combine intro and About The Role), Responsibilities, Requirements (Basic Qualifications), Qualifications (Preferred Qualifications), Benefits, Pay. We need to use

for each section heading. We need to use

• for any list of duties/requirements/benefits. For prose, use

  . We must not repeat job title. Must not include Job ID etc. Must remove boilerplate: EEO, equal opportunity, scam warning, legal, etc. Also remove duplicated lines. We must preserve all substantive information. Let's extract substantive content. Intro about OpsTech IT Operations: "OpsTech IT Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them." That's substantive. About The Role: "As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs." We can combine into About the role section. Responsibilities list as above. Basic Qualifications list: - 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high availability environment experience - 2+ years of PC repair, troubleshooting, deployment and liquidation experience - 1+ years of IT client, server, and network service delivery experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 2+ years of supporting and maintaining a corporate network environment experience - High school or equivalent diploma Preferred Qualifications: - 2+ years of computer networking experience - Experience supporting video conference and teleconference equipment Also maybe "Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies." This is location-specific but still substantive. Should we include? It's not boilerplate; it's specific to LA County applicants. Might be considered part of responsibilities or qualifications? It's more about job duties. Could be included under Responsibilities as additional bullet. However it's location-specific; but we should preserve all substantive info. We could add a bullet under Responsibilities: "Work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; follow all federal, state, and local laws and Company policies." However the instruction says remove duplicated lines; this is not duplicated elsewhere. It's specific to LA County applicants. Might be okay to include. Also there is: "Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records." This is also specific to LA County and relates to background check. Might be considered substantive but could be considered boilerplate? It's about criminal history considerations. Might be considered legal/EEO? It's not exactly EEO but it's about background check. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal background check info; might be considered legal boilerplate. Safer to remove. Also: "Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner." This is accommodation info; could be considered boilerplate? It's about disability accommodation. Might be considered EEO/legal. Probably remove. Also: "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Salinas - 25.48 - 41.68 USD hourly" We need to keep pay range and benefits details. Now we need to format. Section headings:

  About the role

  ...

  Responsibilities

  • ...
  ...

  Requirements

  • ...
  ...

  Qualifications

  • ...
  ...

  Benefits

  • ...
  ...

  Pay

  ...

  We must not include Schedule. Now we need to decide what goes into Benefits list. From description: "comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave." Also later: "comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave." We can combine into bullet points: - Comprehensive healthcare benefits starting on Day 1 - Matching 401(k) program - Up to 20 weeks of paid parental leave - Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans) - Employee Assistance Program (EAP) - Mental Health Support - Medical Advice Line - Flexible Spending Accounts - Adoption and Surrogacy Reimbursement coverage - Paid time