Technical Support Engineer (Integrations)

About the role

The Technical Support Engineer (Integrations) will be responsible for providing technical support to customers on integrations and ensuring smooth product usage.

Responsibilities

• Provide timely and effective technical support via phone, email, and chat
• Collaborate with cross-functional teams to resolve complex integration issues
• Document and maintain knowledge base articles related to integrations
• Conduct training sessions for new and existing customers on integration best practices

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field
• 2+ years of experience in technical support or a related field
• Experience with integration technologies such as API, middleware, and cloud services
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Proficiency in troubleshooting and resolving technical issues
• Knowledge of customer relationship management tools
• Experience with project management tools

Skills

• Technical writing skills
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment

Benefits

• Competitive salary
• Health insurance
• 401(k) plan
• Flexible work schedule
• Professional development opportunities

Pay

• $85,000 - $95,000 annually

Schedule

• Monday through Friday, 8:00 AM - 5:00 PM