Technical Support engineer
VOLTO Consulting · Bellevue, WA · 2 wk ago
On-siteInformation TechnologyFull-time
About the role
Bellevue, WA. Night shift full‑time position. Only independent visa holders are eligible.
Responsibilities
- Provide Windows & Networking engineering support in a production environment, including customer‑facing or customer support roles.
- Leverage Azure domain experience (asset).
- Manage User Experience (UEX) components: Remote Desktop Services (RDS), UI Shell, WMI, scripting/PowerShell, printing, Apps, App‑V, UE‑V.
- Handle Storage & High Availability (HA) tasks.
- Work with Active Directory fundamentals.
- Communicate effectively; demonstrate strong spoken and written English.
- Apply troubleshooting skills and collaborate across teams.
Requirements
7 to 10 years of relevant experience.
Qualifications
- Mandatory skills: Remote Desktop Services, Terminal Services, Desktop Support, RDP, Windows Administration, Windows Server, Active Directory, DHCP, DNS, User Experience (UEX).
Skills
- Desirable skills: Remote Desktop Services, Terminal Services, Desktop Support, RDP, Windows Administration, Windows Server, Active Directory, DHCP, DNS, User Experience (UEX).
- Technical skills – Networking: TCP/IP communications, DNS, SMB file share access, DFS namespace, DHCP, wireless networking and 802.1X authentication, remote access (Direct Access), site‑to‑site VPN connectivity, remote access (VPN, RRAS, CMAK).
- Technical skills – Performance: diagnosing bug checks/stop errors/unexpected restarts, startup errors, high CPU utilization, memory leaks/resource depletion, application errors, hangs, or crashes.