Technical Support

About the role

At HTC, employees are provided a clear connection to new opportunities. Be a part of an award-winning team that passionately cares about their members. With your exceptional customer service skills and effective communication, you will excel on our Technical Support team. When you work inside our Technical Support Contact Center, you will provide solutions to members for the products and services they love all while sharing upcoming technology. Along your journey, you will see what is possible for your career at the nation’s largest telecommunications cooperative. This isn't your average gig. This is a foot in the door with the nation's largest telecommunications cooperative.

Responsibilities

• Diagnose potential technical or network related issues.
• Guide members through step‑by‑step solutions for all lines of business.
• Provide solutions to members for the products and services they love while sharing upcoming technology.

Requirements

• Completed a high school degree or GED
• Customer service skills
• A solid understanding of the latest technology
• Experience with troubleshooting wired and wireless routers, modems, and other internet devices
• Ability to work flexible hours including evenings, weekends and holidays

Skills

• Ongoing knowledge
• Outgoing personality
• Effective communication
• Calm under pressure
• Adaptability