Technical Support

About the role

Weave Support is the heart of customer retention. Our support representatives provide personalized assistance to resolve customer issues promptly and with satisfaction. They undergo extensive training to become product experts and handle both product and technical support.

Responsibilities

• Communicate with customers via inbound phone calls.
• Provide follow-up to customers via outbound calls and emails.
• Resolve issues with basic troubleshooting.
• Drive an amazing customer experience by managing customer requests and ensuring customer satisfaction.

Requirements

• Minimum of 1 year of Customer Support experience.
• Strong computer skills and ability to adapt to new technologies quickly.
• Excellent written and verbal communication skills, particularly for phone and email interactions.
• Ability to work in a fast-paced, busy environment.
• Experience with browsers, spreadsheets, and text documents.
• Basic troubleshooting and resolution of customer issues.
• Desire to learn and improve customer service skills.
• Previous phone support experience is preferred.
• Knowledge of network infrastructure and connectivity is a plus.
• Passion for helping customers and the ability to resolve issues creatively.

Qualifications

• Must pass a background check.

Skills

• Customer Service
• Technical Support
• Problem Solving
• Communication

Benefits

• Full-time position with 40 hours per week between 6am-6pm M-F.

Pay

• Competitive salary based on experience.

Schedule

• Full-time schedule between 6am-6pm M-F.

Benefits

• Health insurance
• Flexible work schedule
• Professional development opportunities

What Will Make Us Love You

• Previous phone support experience.
• Knowledge of network infrastructure and connectivity.
• Passionate about helping customers.
• Positive attitude and ability to resolve issues creatively.

Employment with Weave

Employment with Weave is contingent upon the successful completion of a background check.