Technical Support

About the role

This role manages and resolves customer support tickets and provides responsive help across phone, email, chat, and occasional onsite troubleshooting.

Responsibilities

• Owns assigned tickets end-to-end, including escalations, outage queue management, and proactive customer updates
• Acts as a liaison between customers, account management, and technical teams to ensure issues are resolved quickly and communicated clearly
• Daily support responsibilities, completes assigned initiatives, contributes to projects, and drives process improvements that increase operational efficiency

Requirements

• Consistent on-site attendance is required

Skills

• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Strong problem-solving and analytical skills

Benefits

• Flexible schedule options

Pay

$20 - $25 hourly

Schedule

Flexible schedule options