Technical Support

About the role

This position provides technical support to customers across various platforms and devices.

Responsibilities

• Diagnose and resolve customer issues related to software and hardware problems.
• Provide training and guidance on product usage and troubleshooting techniques.
• Document and escalate complex issues to senior support staff.

Requirements

• At least 2 years of experience in technical support or a related field.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving skills and ability to communicate effectively with customers.
• Proficiency in using common IT tools and software.

Qualifications

• Experience with multiple operating systems such as Windows, macOS, and Linux.
• Knowledge of network troubleshooting and basic networking concepts.
• Excellent written and verbal communication skills.

Skills

• Customer service orientation.
• Technical troubleshooting skills.
• Problem resolution abilities.
• Software and hardware troubleshooting.

Benefits

• Flexible work schedule including afternoons.
• Hybrid work option combining remote and office work.
• Competitive compensation package based on experience and qualifications.

Pay

The pay range for this position is $50,000 - $60,000 annually.

Schedule

The role offers an afternoon shift starting at 1:30 PM Central Time.