Technical Strategic Resource Engagement Manager - Dallas, TX

About the Company

World Wide Technology (WWT) strives to make a new world happen by bringing together strategy, deep technical expertise, and world-class partnerships to help public and private sector organizations design, build, and scale intelligent AI, digital, cybersecurity, cloud, and infrastructure solutions. Founded in 1990, WWT operates through its Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software, enabling clients to test and deploy solutions at scale. With over 14,000 team members and 60+ global locations, WWT serves clients in up to 130 countries. Softchoice, a WWT company, supports commercial and SMB markets in the U.S. and Canada.

About the Role

The Technical Strategic Resourcing Engagement Manager will lead technical teams, oversee project execution, and ensure technical solutions align with business objectives. This role requires leadership, technical expertise, and strategic thinking to support WWT’s Service Provider Strategic Resourcing business. The manager will work with internal partners and customers to provide qualified staff for engagements, develop growth strategies, and mentor engineers.

Responsibilities

• Lead, mentor, and manage technical teams to deliver high-quality solutions.
• Oversee planning, execution, and delivery of technical projects.
• Collaborate with cross-functional teams to align technical strategies with business goals.
• Evaluate and implement new technologies to improve efficiency and performance.
• Manage budgets, timelines, and resources for technical initiatives.
• Ensure compliance with industry standards, security protocols, and best practices.
• Troubleshoot and resolve complex technical issues.
• Manage consultants placed onsite with customers across Service Providers in the U.S.
• Provide leadership and mentorship to consultants during engagements.
• Collaborate with Resource Managers to onboard new consultants.
• Lead discussions with stakeholders on extensions, new opportunities, consultant utilization, change orders, and invoicing updates.
• Serve as the escalation path for consultant and stakeholder issues.
• Provide regular reporting to internal and external clients, including:
  • Project summaries (resources, start/end dates).
  • Consultant utilization (burn percentage, costs per resource).
  • Open roles (net new and backfills).
  • Change orders/POs.
  • Detailed invoicing reports (monthly or as requested).
• Maintain a clear understanding of client environments, projects, and initiatives.
• Encourage consultants to utilize Strategic Resourcing tools.
• Reinforce WWT’s core values in all engagements.
• Communicate updates and changes to internal and external clients.
• Build relationships across the sales cycle (CSEs, Account Managers, Hiring Managers, etc.).
• Track and address issues and risks as needed.
• Participate in interviewing and intake calls with Resource Managers and clients.
• Build and maintain stakeholder relationships to retain and grow business.
• Advocate for consultants and customers when required.

Requirements

• Bachelor’s degree (preferred) or equivalent experience in Computer Science, Engineering, or related fields.
• 5+ years of technical management experience, preferably in a Professional Services environment.
• Proven experience in a technical leadership or management role.
• Strong understanding of software development, IT infrastructure, or relevant technical domains.
• Experience with engagement management or resource management.
• Experience supporting Service Provider customers (strongly preferred).
• Prior experience in staffing, recruiting, or managing engineering teams in project execution.
• Ability to work independently and solve customer-facing problems.
• 2+ years of sales experience.
• Strong communication skills (written, verbal, and presentation).

Preferred Skills

• Experience with Agile or other project management methodologies.
• Familiarity with cloud platforms, DevOps practices, or emerging technologies.
• Strong stakeholder management and negotiation skills.

Benefits

• Health and Wellbeing: Medical, dental, and vision care; onsite health centers (MO & IL); Employee Assistance Program; wellness program.
• Financial Benefits: Competitive pay; profit sharing; 401k with company match; life and disability insurance; flexible spending accounts; tuition reimbursement.
• Paid Time Off: PTO & holidays; parental leave; medical leave; military leave; bereavement; Day of Caring.
• Additional Perks: Family planning benefits; nursing mothers benefits; voluntary legal, accident/illness/hospital, and ID theft insurance; pet insurance; employee discount program.

Pay

A reasonable estimate of the current base salary range for this position is $110,000 - $140,000. Actual salary will be based on location, experience, skill set, performance, licensure, certification, and business needs.