Technical Solutions Specialist, Payments

The Opportunity

This is an amazing opportunity to be part of a high performing Payments team that’s making public sector easier, smarter, and more transparent. The successful candidate will be responsible for gathering, configuration, and implementation of payment solutions for our customers. You will collaborate closely with implementation managers, and other cross-functional teams, including sales, product management, engineering, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction. This role combines technical expertise, creative problem-solving, and excellent communication skills.

What You’ll Do

• Technical Discovery
  Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payment’s products and platforms.
  Identify and escalate potential risks pertaining to integrations, timelines or product functionality during the implementation to the Implementation Manager.
  Translate business problems into actionable user stories for development teams.
• Implementation & Configuration
  Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products.
  Deliver high-quality solutions that meet initial requirements and core product functionality.
  Successful implementation of new product features with minimal bugs and/or user feedback, ensuring testing is limited to two scheduled rounds of testing.
• Technical Subject Matter Expert
  Act as a subject matter expert during implementation, eliminating technical objections and building rapport with client engineering teams.
  Provide guidance on integrations, product functionality, and risk escalation during projects.
  Lead technical status calls with clients and report back status, risks and next steps to project team.
• Innovation & Collaboration
  Work with peers to establish best practices and execute technical improvements.
  Deliver proofs of concept and pilots to demonstrate platform value.
  Prepare for project retros to share learnings and successful course corrections.
• Quality & Customer Success
  Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.
  Maintain deadlines and quality standards across multiple active projects.
  Satisfactory scores on customer satisfaction surveys that are sent mid and post implementation.
• Utilization Rate Reporting
  Track accurate time on tasks for Billing Utilization Rate reporting.

Who You Are

• Minimum 3 years’ experience in Solutions Engineering or technical consulting roles, with demonstrable success working in customer-facing role.
• Experience with REST/SOAP APIs, XML, JSON, and SQL; familiarity with Git workflows and distributed systems.
• Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders.
• Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions.
• Comfortable with public speaking and client interactions.
• Experience collaborating with product teams on new feature development and implementation.
• Understanding financial models and principles is a plus.

Core Competencies

• Requirements gathering and analysis
• Techical problem-solving and creative thinking
• Excellent written and verbal communication skills with experience working with remote teams
• Self-driven learner and contributor to enablement materials

Location

This position will be hybrid with 3 days/week in our Atlanta, GA office.

About Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions.

To learn more, visit www.eunasolutions.com.