Technical Site Operations Manager - Charlotte, NC

About the role

Join Xerox as a Service Delivery Management Professional II and play a key role in delivering an exceptional Managed Print Services (MPS) experience for our customer in Charlotte, NC. In this customer-facing role, you will manage day-to-day technical site operations, support implementation and ongoing service delivery, and collaborate with cross-functional teams to maintain a reliable, high-performing print environment.

This position requires candidates to be within a commutable distance of Charlotte, NC for onsite or hybrid work.

Why Join This Team

Make a direct impact by supporting a large-scale Managed Print Services environment.
Collaborate with customers and cross-functional technical teams to deliver outstanding service.
Work with innovative print technologies, fleet management tools, and enterprise infrastructure.
Contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.
Grow your expertise in technical service delivery, project coordination, and customer relationship management.

What You Will Do

• Serve as the primary onsite customer contact, coordinating daily Managed Print Services operations and supporting implementation, deployment, and steady-state activities.
• Monitor service requests, manage escalations, facilitate issue resolution, and ensure adherence to service level agreements.
• Configure and support print environments, including print servers, drivers, networking, firmware, device settings, and installation verification.
• Manage fleet uptime by coordinating with service providers, overseeing hardware and consumable orders, monitoring predictive service queues, and supporting inventory and asset management.
• Develop and maintain operational documentation, implementation procedures, workflow processes, customer communications, and status reporting while identifying opportunities for continuous process improvement.

What You Need to Succeed

• Bachelor's degree (Preferred) or 4–6 years of relevant professional experience.
• Experience supporting enterprise print environments, technical implementations, troubleshooting, and customer-facing service delivery.
• Strong knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint; Microsoft Project experience is beneficial.
• Demonstrated problem-solving, analytical, task management, and process improvement skills with the ability to manage multiple priorities.
• Excellent interpersonal, written, and verbal communication skills with a strong customer focus and the ability to work independently in a dynamic environment.