Site Operations Specialist - Raleigh, NC

This is a Fully Remote Job About Our Client:The organization operates within the office and production print technology industry, addressing the challenges of managing hybrid workplace environments. It provides technology solutions, including software and services, to support global, distributed workforces by delivering essential workplace technology that enhances client success. Its offerings span from office to industrial settings, focusing on digitally-driven and client-centric innovation. About the Opportunity:The SITE OPERATIONS SPECIALIST role supports day-to-day asset management and detailed reporting for a major customer under a Statement of Work. This position ensures the delivery of contracted services meets or exceeds service level agreements and key performance indicators. It plays a critical role in managing customer relationships, overseeing operations, and driving continuous improvements to maintain high customer satisfaction and operational efficiency. Responsibilities:Manage operations of a managed services contract to meet SLA and KPI targets.Oversee customer profit and loss, contract amendments, and customer governance.Ensure operational teams and subcontractors understand client requirements.Build and maintain strong client relationships and provide day-to-day support.Monitor and record asset service levels and case tickets.Monitor and record consumables service levels.Run, update, and review asset detail and register reports for accuracy.Act as primary contact for customer concerns.Develop continual process improvements within Managed Services.Collaborate with Operations, Customers, and Project Teams during implementations.Attend status meetings to report on SLA performance and improvements.Assist with annual Policy and Procedure Manual review.Support cross-training efforts.Provide required reporting metrics for SLA compliance.Implement processes for consumable and asset management.Analyze current practices to define customer operation requirements.Recommend and apply operational improvements to enhance productivity and efficiency.Maintain strong customer relationships.Perform special projects as required. Requirements:Minimum of five years customer service experience, preferably in computer/printer asset management and support.Experience creating and updating Excel-based reports.Proven experience in customer interaction, including with executives.Familiarity with delivering operations via technology solutions.Experience with documentation and cloud storage of reports.Strong operational, administrative, and management skills.Proficient analytical and database skills; advanced Microsoft Excel skills are a plus. Pay Range and Compensation Package:Annual base salary range: 60,377 to 80,000 USD. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.