Site Operations Specialist

Key Responsibilities

• Use internal site administration tools to schedule and manage media placements across Rakuten's website and app, including higher-complexity or higher-visibility campaigns.
• Serve as a primary point of contact for merchant partners and internal stakeholders, leading placement coordination from asset collection through launch.
• Manage ongoing communication with merchant partners and internal teams to ensure placement assets are accurate, complete, and delivered on schedule — proactively resolving issues before they escalate.
• Own end-to-end QA on placements across various surfaces, verifying creative, links, targeting, scheduling, and overall user experience prior to launch.
• Identify and implement process improvements that increase team efficiency, reduce errors, and scale operational capacity.
• Support onboarding and training of Coordinators on tools, workflows, and quality standards.
• Collaborate cross-functionally with Sales, Creative, and other internal teams, as well as external merchant partners, to drive successful campaign execution across the portfolio.
• Lead execution of high-priority campaigns during Q4 and other peak periods, managing elevated volume and competing deadlines with minimal oversight.

Qualifications

• Demonstrated expertise with internal scheduling tools, content management systems, and affiliate network platforms.
• Experience with Salesforce CRM or similar systems; ability to maintain clean records and surface relevant data to stakeholders.
• Strong organizational and time management skills with an exacting attention to detail across a high volume of concurrent campaigns.
• Clear, professional written and verbal communication skills — comfortable managing complex stakeholder conversations and escalating appropriately.
• Proven ability to independently prioritize and execute across competing deadlines in a fast-paced environment.
• Self-directed with sound judgment; able to make execution decisions without waiting for direction on routine issues.
• Track record of identifying workflow gaps and driving improvements through to implementation.
• Collaborative team player who can also serve as a resource and informal mentor for junior team members.
• Proficiency with Google Workspace or Microsoft 365, with intermediate-to-advanced comfort in Sheets/Excel (pivot tables, formulas, data manipulation).

Minimum Requirements

• Bachelor's degree or equivalent work experience.
• 3-5 years of experience in site operations, digital merchandising, campaign coordination, or a related role.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, Always Advance - Only be satisfied with complete success - Kaizen
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Pay

USD $47,142.00 - $80,352.00 annually