Site Operations Specialist

About the role

The Site Operations Specialist role supports daily coordination with warehouse vendors, with a strong focus on e-commerce B2C order execution, monitoring, and operational reporting. This role ensures orders move accurately and on time while maintaining visibility into warehouse performance.

Responsibilities

• Order Execution & Monitoring (B2B+B2C)
• Monitor daily order fulfillment status, including released, picked, packed, shipped, and backordered orders
• Track warehouse backlog, carrier cutoffs, and shipment delays
• Cook with warehouse vendors to resolve execution issues in real time
• Support returns (RMA) processing and status tracking
• Vendor Coordination & Issue Resolution
• Communicate daily priorities and volume updates to warehouse vendors
• Investigate shipment delays, order errors, damages, and inventory discrepancies
• Escalate recurring or high-risk issues to the Senior Warehouse Vendor Supervisor
• Prepare daily/weekly operational reports and exception summaries
• Inventory Reconciliation & Physical Validated
• Create Inventory Reconciliation Report
• Support cycle counts, inventory checks, and discrepancies follow-ups
• Maintain accurate operational records and documentation
• Assist with process changes, system updates, and warehouse transition activities

Qualifications

• Years of Education
• Bachelor’s Degree in Business or equivalent degree and 4 years of relevant business experience OR
• High School diploma/GED and 4 years of relevant business experience; in logistics, supply chain management, and/or project management
• Work Experience
• 4+ years of experience in logistics environment and project management
• Solid understanding of inventory control and WMS systems
• Solid understanding of bonded warehouse regulations, inventory control, and compliance requirements
• Experience working with WMS, ERP, or Inventory management systems

Skills

• Expert in vendor management of 3PL to ensure KPI’s are achieved
• Proactive and have the ability to work well independently as well as in a team environment
• Work well with cross functional teams
• Strong ownership and organization skills
• Proven skills with MS Visio and MS Excel in order to successfully execute projects
• Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external customers
• Excellent written and verbal communication skills in English

Preferred Qualifications

• Background in logistics and supply chain management
• Ability to plan and prioritize work
• Must be highly organized and able to manage multiple responsibilities
• Model leadership behaviors supporting integrity, valuing diversity, innovation, building relationships, customer focus and teamwork
• Software skills, including use of Microsoft Office software and web-based applications
• Verbal and written communication skills are necessary to explain complex and/or confidential information

Working Conditions

• Office / Warehouse environment
• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time
• 5% Domestic Travel

Pay and Benefits

$71,000 to $78,000 annually is the estimated pay range for this role working in Fontana/Lynwood/Carson/City of Industry, California. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).