Technical Product Manager - Charlotte, NC

Job Summary

We are seeking an experienced Technical Product Owner to lead the strategy, development, and enhancement of Client's Customer Notifications Platform. This role will serve as the primary liaison between business stakeholders and engineering teams, ensuring customer communications are delivered efficiently, accurately, and with an exceptional user experience. The ideal candidate has strong experience in Product Ownership, Agile methodologies, customer communication platforms, API integrations, and cross-functional collaboration.

Key Responsibilities

• Own and manage the product backlog, prioritizing features based on business needs and customer value.
• Define and communicate the product vision, roadmap, and strategy for the customer notifications platform.
• Act as the primary technical liaison between business stakeholders and the Unified Customer Communications (UCC) engineering team.
• Gather, analyze, and document business requirements, user stories, and acceptance criteria.
• Collaborate with Engineering, UX, Marketing, and Journey Owners to deliver scalable customer communication solutions.
• Review technical requirements, system integrations, and project feasibility before development begins.
• Coordinate sprint planning, backlog grooming, and feature prioritization in an Agile environment.
• Drive A/B testing and continuous optimization of customer notifications across Email, SMS, Push, and other communication channels.
• Monitor KPIs such as message delivery, open rates, click-through rates, customer engagement, and churn to drive product improvements.
• Identify project risks, dependencies, and mitigation plans to ensure successful delivery.
• Validate end-to-end customer communication experiences and ensure technical accuracy before release.

Required Qualifications

• 5+ years of experience as a Product Owner, Technical Product Owner, or Technical Product Manager.
• Strong experience working in Agile/Scrum environments.
• Expertise in backlog management, user story creation, sprint planning, and stakeholder management.
• Experience working with engineering teams on APIs, system integrations, and technical solution delivery.
• Excellent communication and requirement gathering skills.
• Strong analytical and problem-solving abilities.

Preferred Skills

• Experience with customer communication or notification platforms.
• Knowledge of Email, SMS, Push Notifications, and customer engagement solutions.
• Familiarity with Jira and Confluence.
• Experience with A/B testing and product performance analytics.
• Understanding of customer journey mapping and digital customer experience.
• Exposure to CRM or Marketing Automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Twilio, or similar is a plus.

Preferred Background

Candidates with experience in Telecom, Banking, Financial Services, Retail, or Digital Customer Experience environments are highly preferred.

Key Skills

• Technical Product Owner
• Product Management
• Agile / Scrum
• Product Backlog Management
• User Stories
• Jira
• APIs
• System Integrations
• Customer Communications
• Notifications (Email, SMS, Push)
• Stakeholder Management
• Customer Journey
• A/B Testing
• Business Requirements