Sr. Technical Project & Program Management Consultant (On-Site Charlotte, NC)

About the role

The Senior Technical Project & Program Management Consultant plays a crucial role in the Security Delivery group, focusing on delivering and managing technical projects and programs to support cybersecurity and fraud initiatives in the Truist Protection Services (TPS) department.

Responsibilities

• Excelling in stakeholder management across security domain teams, portfolio operations, and business partners.
• Managing delivery risks and issues, escalating appropriately to project sponsors to ensure delivery outcomes are achieved.
• Providing transparent project reporting to support informed decision-making.
• Collaborating with cross-functional teams and stakeholders to ensure project objectives align with organizational strategy.
• Driving continuous improvement in project management processes, tools, and methodologies.
• Guiding and directing the work of lower-level professionals within projects or programs.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Finance, Business, or related field.
• Minimum of 7 years of professional experience in technical project or program management.
• Strong knowledge of enterprise project and program management methodologies, governance, and best practices.

Preferred Qualifications

• Bachelor’s degree and 7 years of project management experience, preferably within a Program or Portfolio Management Office (PMO).
• 3+ years of experience working in a delivery function within a cybersecurity or security organization, with a strong curiosity and desire to understand the evolving threat landscape.
• 2 to 3 years of experience using workflow tools such as Rally, JIRA, or GitLab.
• 2 to 3 years of experience using project management lifecycle tools such as Clarity PPM, Planview, Planisware, ServiceNow, or SAP PPM.
• Experience leveraging automation / AI tools and AI Prompting, such as Copilot, Claude, ChatGPT, Gemini in a professional setting.
• 2 to 3 years of experience designing and developing dashboards using Power BI and/or Power Automate, or comparable reporting tools like Tableau, or HTML presentations.
• Demonstrated ability to interpret business challenges, apply best practices, and improve processes, products, or services.
• Experience with risk management, issue resolution, business partner influence, difficult negotiations, and delivery against aggressive timelines.
• Strong understanding of business and technology organizations, priorities, resources, and operating models.
• Demonstrated executive-level verbal and written communication skills.
• Proficiency with MS Office Suite (PowerPoint, Excel, Word, Visio, Project).