Technical Services Representative, Industrial Wood - Denver, CO

About the Role

The Technical Services Representative (TSR) interacts with customers or Sherwin-Williams (SHW) facilities, traveling in the field to provide product and application support, information, and technical assistance. This role ensures the best technical service possible, answers customers' technical or scientific questions, and liaises between technical, sales, and operations teams. The TSR troubleshoots and resolves product or service issues, coordinates customer service needs, and maintains a customer-centric focus. This position requires at least 50% travel throughout Denver, CO, and other areas as needed.

Responsibilities

• Ensure customer product, equipment, and service expectations are met.
• Help achieve or exceed sales, profitability, and gallon growth goals.
• Work with the Tech Services team and other functions to reduce customer complaints.
• Support customers by taking calls, participating in account plans, and providing technical assistance.
• Oversee color quality in production, train customers on color matching equipment, and develop colors.
• Recommend optimal products or services to drive value selling.
• Perform customer line audits and surveys, maintaining accurate records.
• Assist sales reps with samples, panels, and presentations.
• Operate material handling, color matching, tinting, mixing, and lab testing equipment safely.
• Evaluate and resolve product complaints, escalating as needed.
• Conduct technical training seminars and advise customers on product line changes.
• Document and refer potential sales leads to appropriate sales reps.
• Coordinate technical service issues between SHW facilities, plants, and sales teams.
• Assist customers with product inventory control and re-ordering as needed.
• Participate in corporate initiatives to improve the Technical Services organization.

Qualifications

Minimum Requirements:

• Must be at least 18 years of age.
• Legally authorized to work in the country of employment without sponsorship.
• High school diploma or equivalent.
• At least one year of coatings experience.
• One year of “meeting expectations” or better performance appraisals (internal only).
• One year of experience with Office Programs (Word, Excel, PowerPoint, Outlook, etc.).
• Ability to travel as required.
• Pass a vision test and respirator fit test.
• Valid driver’s license and ability to drive a company vehicle if provided.

Preferred Qualifications:

• Associate or Trade Degree or higher.
• Bachelor’s Degree or higher.
• Prior Industrial Coatings experience in roles such as Blender, Application Engineering, R&D Lab, Manufacturing Team, Facility or Branch Management, Sales, Collision Repair, Refinish Technician, System Operator, or Line Manager.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make places and spaces brighter and stronger. We invest in our people, offering opportunities for growth, development, and connection. Join us to create your possible.

This position is eligible for health benefits (medical, dental, vision, FSAs, disability coverage), retirement and savings benefits, and a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

Compensation decisions are based on skill sets, experience, licensure, certifications, and business needs. The disclosed wage range is accurate as of the posting date and may be adjusted for geographic location.