Technical Services Site Representative, Industrial Wood - Aurora, CO
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose.
We must not repeat job title as heading. No Job ID.
We must remove boilerplate: EEO, legal, etc. Also remove application instructions, etc.
We need to preserve all substantive information.
Let's extract content:
Job Description paragraph: "The Site Technical Services Representative interacts with customer or Sherwin-Williams facility onsite in-person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry."
That's prose; we can put in
.
Additional Information: "This position is a field position and will be expected to travel at least 20% of the time. This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays."
We can split: Schedule: travel at least 20% of time. Benefits: health benefits etc. Bonus etc maybe part of Compensation but not specific numbers; we could include in Benefits? Actually bonus/commissions/long-term incentive compensation awards is compensation; but we don't have numbers, but it's still specific mention of eligibility. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state bonus etc, but that's compensation. However they said Pay section only if posting actually states them (like wage range). Since no wage range, we should not create Pay. But we could include bonus info under Benefits? Might be better to include under Benefits as "Additional compensation: eligible for bonus, commissions, long-term incentive compensation awards". But they said Benefits section for benefits like health, time away. Bonus is compensation, not benefit. Since we cannot create Pay section due to lack of specifics, maybe we can incorporate bonus info into a
under Additional Information without a heading. But we need to preserve all substantive info; we could put it in a paragraph under a generic section like "About the role" or just as a paragraph after description. However they want sections only when there is real specific content; we could have a section "Additional Information" but not in the list of allowed headings. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings.
Thus:
- About the role: the initial job description paragraph.
- Responsibilities: the list under "Responsibilities". We need to extract each bullet.
- Qualifications: combine Minimum Requirements and Preferred Qualifications. Could split into Requirements (minimum) and Qualifications (preferred). But they said use headings like Requirements, Qualifications. So we can have
Requirements
for minimum, and Qualifications
for preferred? Or we could have Requirements for minimum and Qualifications for preferred. Let's do that.
- Benefits: health benefits, time away, etc. Also maybe include bonus? But bonus is compensation; we could put under Benefits as "eligible for bonus, commissions, long-term incentive compensation awards". Might be okay.
- Schedule: travel at least 20% of time.
- Skills: maybe not explicitly listed; we have some skill requirements like ability to tint paint, distinguish chromatic colors, pass respirator fit test, use laptop, etc. Those could go under Skills. But we also have them in Qualifications. Could move some to Skills. However we need to avoid duplication. The instruction: Use headings only when posting has real specific content. We have skill-related requirements: "Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors", "Must be able to pass a respirator fit test", "Must be able to use a laptop (or tablet) and demonstrate proficiency in common applications such as Office Programs (Word, Excel, PowerPoint), Outlook, etc." Those are skills. Could create Skills section.
But we also have Minimum Requirements list includes many items: age, work authorization, travel, driver's license, HS diploma, 1 year coatings experience, 1 year performance appraisal, 1 year Salesforce/CRM, ability to tint paint, pass respirator fit test, laptop proficiency. Those could be Requirements. Preferred Qualifications: degrees, prior industrial coatings experience in various roles.
Thus we can have:
Requirements
with of minimum requirements.
Qualifications
with of preferred qualifications.
Skills
maybe not needed if we already covered ability to tint paint etc under Requirements. But we could still include Skills for those specific abilities. However they'd be duplicated. Better to keep them under Requirements.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Schedule.
Now we need to extract Responsibilities list:
From text after "Responsibilities":
- Ensure customer product, equipment and service expectations are met
- Carries out all core tasks with a focus on creating value proposition when able/applicable
- Help achieve or exceed sales goals and increase gallon growth.
- Position interfaces with cross functions related to incoming color QC, oversee color quality in production and new color developments which leads to elimination or reduction in customer complaints.
- Position is responsible for training customers on use of color matching equipment and development of colors.
- Work with Tech Services team & other functions (e.g., Sales, R&D, etc.) to proactively eliminate or reduce customer complaints.
- Be available to interact with and support customers, such as taking customer calls when there is an issue or participating in annual customer account plans
- Recommend optimal product or service to customer to drive value selling of product and services
- Maintain customer technical service issues on file for follow-up via Field Service Reports (FSRs) & SFDC logged entries.
- Maintain expertise in equipment use and surface preparation.
- Execute product test runs at designated customer facilities.
- Troubleshoot product quality issues that may occur and implement solutions
- Troubleshoot on-line technical problems such as correcting batches and formulation of products.
- Provide technical support for product demos as directed.
- Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts
- Maintain contact with laboratory on current technical issues.
- Coordinate technical service issues between SHW facilities and plants, sales reps and product service room.
We need to put each as - .
Now Requirements list (minimum):
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to travel as required for the position
- Must have a valid, unrestricted drivers license
- Must have a high school diploma or GED
- Must have at least one (1) year coatings experience
- Must have at least one (1) years of “meeting expectations” or better performance appraisals (INTERNAL ONLY)
- Must have at least one (1) year experience Salesforce or other CRM
- Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors
- Must be able to pass a respirator fit test
- Must be able to use a laptop (or tablet) and demonstrate proficiency in common applications such as Office Programs (Word, Excel, PowerPoint), Outlook, etc.
Now Preferred Qualifications:
- Have an Associate or Trade Degree or higher
- Have a Bachelor’s Degree or higher
- Have prior Industrial Coatings experience as Blender, Application Engineering, R&D Lab, Manufacturing Team, Facility or Branch Management, Sales, Collision repair, Refinish Technician, System Operator, Line Manager
Now Benefits:
- health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits.
- Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
- Also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans.
We could list these as
items.
Schedule:
- This position is a field position and will be expected to travel at least 20% of the time.
Now About the role paragraph: we already have.
Now we need to output HTML fragment only, no extra text.
Let's craft:
About the role
The Site Technical Services Representative interacts with customer or Sherwin-Williams facility onsite in-person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry.
Responsibilities
- Ensure customer product, equipment and service expectations are met
- Carries out all core tasks with a focus on creating value proposition when able/applicable
- Help achieve or exceed sales goals and increase gallon growth.
- Position interfaces with cross functions related to incoming color QC, oversee color quality in production and new color developments which leads to elimination or reduction in customer complaints.
- Position is responsible for training customers on use of color matching equipment and development of colors.
- Work with Tech Services team & other functions (e.g., Sales, R&D, etc.) to proactively eliminate or reduce customer complaints.
- Be available to interact with and support customers, such as taking customer calls when there is an issue or participating in annual customer account plans
- Recommend optimal product or service to customer to drive value selling of product and services
- Maintain customer technical
for prose. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, legal, etc. Also remove application instructions, etc. We need to preserve all substantive information. Let's extract content: Job Description paragraph: "The Site Technical Services Representative interacts with customer or Sherwin-Williams facility onsite in-person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry." That's prose; we can put in
. Additional Information: "This position is a field position and will be expected to travel at least 20% of the time. This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays." We can split: Schedule: travel at least 20% of time. Benefits: health benefits etc. Bonus etc maybe part of Compensation but not specific numbers; we could include in Benefits? Actually bonus/commissions/long-term incentive compensation awards is compensation; but we don't have numbers, but it's still specific mention of eligibility. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state bonus etc, but that's compensation. However they said Pay section only if posting actually states them (like wage range). Since no wage range, we should not create Pay. But we could include bonus info under Benefits? Might be better to include under Benefits as "Additional compensation: eligible for bonus, commissions, long-term incentive compensation awards". But they said Benefits section for benefits like health, time away. Bonus is compensation, not benefit. Since we cannot create Pay section due to lack of specifics, maybe we can incorporate bonus info into a
under Additional Information without a heading. But we need to preserve all substantive info; we could put it in a paragraph under a generic section like "About the role" or just as a paragraph after description. However they want sections only when there is real specific content; we could have a section "Additional Information" but not in the list of allowed headings. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. Thus: - About the role: the initial job description paragraph. - Responsibilities: the list under "Responsibilities". We need to extract each bullet. - Qualifications: combine Minimum Requirements and Preferred Qualifications. Could split into Requirements (minimum) and Qualifications (preferred). But they said use headings like Requirements, Qualifications. So we can have
Requirements
for minimum, andQualifications
for preferred? Or we could have Requirements for minimum and Qualifications for preferred. Let's do that. - Benefits: health benefits, time away, etc. Also maybe include bonus? But bonus is compensation; we could put under Benefits as "eligible for bonus, commissions, long-term incentive compensation awards". Might be okay. - Schedule: travel at least 20% of time. - Skills: maybe not explicitly listed; we have some skill requirements like ability to tint paint, distinguish chromatic colors, pass respirator fit test, use laptop, etc. Those could go under Skills. But we also have them in Qualifications. Could move some to Skills. However we need to avoid duplication. The instruction: Use headings only when posting has real specific content. We have skill-related requirements: "Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors", "Must be able to pass a respirator fit test", "Must be able to use a laptop (or tablet) and demonstrate proficiency in common applications such as Office Programs (Word, Excel, PowerPoint), Outlook, etc." Those are skills. Could create Skills section. But we also have Minimum Requirements list includes many items: age, work authorization, travel, driver's license, HS diploma, 1 year coatings experience, 1 year performance appraisal, 1 year Salesforce/CRM, ability to tint paint, pass respirator fit test, laptop proficiency. Those could be Requirements. Preferred Qualifications: degrees, prior industrial coatings experience in various roles. Thus we can have:Requirements
with- of minimum requirements.
- .
Now Requirements list (minimum):
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to travel as required for the position
- Must have a valid, unrestricted drivers license
- Must have a high school diploma or GED
- Must have at least one (1) year coatings experience
- Must have at least one (1) years of “meeting expectations” or better performance appraisals (INTERNAL ONLY)
- Must have at least one (1) year experience Salesforce or other CRM
- Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors
- Must be able to pass a respirator fit test
- Must be able to use a laptop (or tablet) and demonstrate proficiency in common applications such as Office Programs (Word, Excel, PowerPoint), Outlook, etc.
Now Preferred Qualifications:
- Have an Associate or Trade Degree or higher
- Have a Bachelor’s Degree or higher
- Have prior Industrial Coatings experience as Blender, Application Engineering, R&D Lab, Manufacturing Team, Facility or Branch Management, Sales, Collision repair, Refinish Technician, System Operator, Line Manager
Now Benefits:
- health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits.
- Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
- Also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans.
We could list these as
- items.
Schedule:
- This position is a field position and will be expected to travel at least 20% of the time.
Now About the role paragraph: we already have.
Now we need to output HTML fragment only, no extra text.
Let's craft:
- Ensure customer product, equipment and service expectations are met
- Carries out all core tasks with a focus on creating value proposition when able/applicable
- Help achieve or exceed sales goals and increase gallon growth.
- Position interfaces with cross functions related to incoming color QC, oversee color quality in production and new color developments which leads to elimination or reduction in customer complaints.
- Position is responsible for training customers on use of color matching equipment and development of colors.
- Work with Tech Services team & other functions (e.g., Sales, R&D, etc.) to proactively eliminate or reduce customer complaints.
- Be available to interact with and support customers, such as taking customer calls when there is an issue or participating in annual customer account plans
- Recommend optimal product or service to customer to drive value selling of product and services
- Maintain customer technical
About the role
The Site Technical Services Representative interacts with customer or Sherwin-Williams facility onsite in-person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry.
Responsibilities
Qualifications
with- of preferred qualifications.