Technical Services Site Representative, Industrial Wood - Dudley, MO

We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job description. We have: Job Description paragraph: "The Site Technical Services Representative interacts with customer or Sherwin-Williams facility onsite in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry." Additional Information: "This position will report directly to the designated site and will be expected to travel up to 10% of the time. This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships." Responsibilities: list of bullet-like sentences. Qualifications: Minimum Requirements list, Preferred Qualifications list. About Us: paragraph about company. Benefits: mention "wide range of world-class benefits" and link. Pay: mention wage range etc. Schedule: travel up to 10% of time. We need to include sections only if real specific content. We have: - About the role: maybe the initial Job Description paragraph can be considered "About the role". We'll use

About the role

with

containing that paragraph. - Responsibilities: we have a list of responsibilities. We'll output

Responsibilities

with

• each bullet. - Requirements/Qualifications: The posting has "Minimum Requirements" and "Preferred Qualifications". We could combine into a Qualifications section with subheadings? But spec says use

  for section headings like Qualifications. We could have one Qualifications section with two sub-lists? But we cannot use other headings besides h3? It didn't forbid other headings, but says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we could have

  Qualifications

  and inside we could have

  Minimum Requirements:

  then
  etc. Or we could separate into Requirements and Qualifications sections. The spec lists both Requirements and Qualifications as possible headings. We have both minimum and preferred. Could do

  Requirements

  for minimum, and

  Qualifications

  for preferred? But they said "Qualifications" as a heading. Might be better to have

  Minimum Requirements

  and

  Preferred Qualifications

  but those aren't in the list. However they said "e.g." not exclusive. But safer to follow the list: we can have

  Requirements

  for minimum, and

  Qualifications

  for preferred. Or combine. We also have Skills: maybe we can extract skills like "tint paint, distinguish chromatic colors, respirator fit test, laptop proficiency, Office programs, Salesforce, etc." Could be a Skills section. Benefits: we have mention of benefits and link. So we can have

  Benefits

  with

  describing. Pay: we have wage range description. So

  Pay

  with

  . Schedule: travel up to 10% of time. So

  Schedule

  with

  . We must not include boilerplate like EEO, legal, etc. Remove those. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep specifics like "travel up to 10% of the time", "eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance", "review of criminal history is necessary", etc. We must not repeat the job title as heading. The job title is "Site Technical Services Representative". Not to be used as heading. We must not put Job ID/requisition numbers as headings. We must output only HTML fragment. Let's extract content. Job Description paragraph (About the role): "The Site Technical Services Representative interacts with customer or Sherwin-Williams facility onsite in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry." We'll put that in a

  . Additional Information: This includes reporting, travel up to 10%, eligibility for bonus/commissions/long-term incentive compensation awards, job duties include contact with other employees and access confidential info, review of criminal history necessary. This could be part of About the role or separate section like "Additional Information". But we don't have a heading for that; we could incorporate into About the role paragraph or maybe a separate section like "Details". But spec only lists certain headings; we could add a

  Details

  but not in list. Safer to incorporate into About the role or Responsibilities? The travel and eligibility could be part of Schedule and Pay. Travel up to 10% -> Schedule. Eligibility for bonus/commissions/long-term incentive -> Pay (compensation). Review of criminal history -> maybe a note but not a section; could be part of Requirements? It's a condition. Could be part of Requirements (maybe as a note). We'll include it in Requirements as a bullet? But it's not a requirement per se; it's a condition. Might be okay to include in Requirements as a note. Responsibilities list: We need to extract each bullet from the "Responsibilities" section: "Ensure customer product, equipment and service expectations are met" "Carries out all core tasks with a focus on creating value proposition when able/applicable" "Help achieve or exceed sales goals and increase gallon growth." "Position interfaces with cross functions related to incoming color QC, oversee color quality in production and new color developments which leads to elimination or reduction in customer complaints." "Position is responsible for training customers on use of color matching equipment and development of colors." "Work with Tech Services team & other functions (e.g., Sales, R&D, etc.) to proactively eliminate or reduce customer complaints." "Be available to interact with and support customers, such as taking customer calls when there is an issue or participating in annual customer account plans" "Recommend optimal product or service to customer to drive value selling of product and services" "Maintain customer technical service issues on file for follow-up via Field Service Reports (FSRs) & SFDC logged entries." "Maintain expertise in equipment use and surface preparation." "Execute product test runs at designated customer facilities." "Troubleshoot product quality issues that may occur and implement solutions" "Troubleshoot on-line technical problems such as correcting batches and formulation of products." "Provide technical support for product demos as directed." "Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts" "Maintain contact with laboratory on current technical issues." "Coordinate technical service issues between SHW facilities and plants, sales reps and product service room." We'll put each as
  • . Qualifications: Minimum Requirements list: "Must be at least eighteen (18) years of age" "Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future" "Must be able to travel as required by the position" "Must have a valid, unrestricted drivers license." "Must have a high school diploma or GED" "Must have at least one (1) year coatings experience" "Must have at least one (1) years of “meeting expectations” or better performance appraisals (INTERNAL ONLY)" "Must have at least one (1) year experience Salesforce or other CRM" "Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors" "Must be able to pass a respirator fit test" "Must be able to use a laptop (or tablet) and demonstrate proficiency in common applications such as Office Programs (Word, Excel, PowerPoint), Outlook, etc." Preferred Qualifications: "Have an Associate or Trade Degree or higher" "Have a Bachelor’s Degree or higher" "Have prior Industrial Coatings experience as Blender, Application Engineering, R&D Lab, Manufacturing Team, Facility or Branch Management, Sales, Collision repair, Refinish Technician, System Operator, Line Manager" We could split into Requirements and Qualifications sections. Let's do:

    Requirements

    with Minimum Requirements list.

    Qualifications

    with Preferred Qualifications list. Skills: Could extract from Minimum Requirements: ability to tint paint, distinguish chromatic colors, pass respirator fit test, use laptop, proficiency in Office Programs, Outlook, Salesforce/CRM. Also maybe "coatings experience". But we already have those in Requirements. Could still have a Skills section summarizing those. But to avoid duplication, maybe we skip Skills section because it's covered. However spec says we can include Skills if we have real specific content. We have those specifics; we could make a Skills section listing: "Tint paint and distinguish chromatic colors", "Pass respirator fit test", "Proficiency with laptop and Office Programs (Word, Excel, PowerPoint, Outlook)", "Experience with Salesforce or other CRM", "Coatings experience (1+ year)", etc. But that duplicates info. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplication is not prohibited but might be redundant. Better to keep it in Requirements and not create a separate Skills section to avoid redundancy. However they said "Prefer a few substantive sections over many thin ones." So we could combine Requirements and Qualifications into one section? But they have separate headings. We'll keep Requirements and Qualifications. Benefits: The About Us paragraph includes benefits: "At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee." We'll put that in

    Benefits

    with

    containing that. Pay: The posting includes: "Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of