Technical Services Manager

About the role

The Technical Service Manager will oversee technology and maintenance at the park. They will be a self-starter with experience in electro-mechanical systems, equipment maintenance, and troubleshooting. Successful candidates are lifelong learners and problem solvers with strong technical aptitude and exemplary customer service skills to ensure every guest leaves happy.

Responsibilities

• Supervise Maintenance Technicians to ensure assigned tasks are effectively addressed
• Meet regularly with staff to provide supervision and ensure open communication
• Ensure compliance with state, federal, and other regulatory agencies
• Provide continuous training and development of the tech and maintenance team
• Determine schedules for maintenance staff to ensure appropriate coverage and expedite work
• Oversee, clean, and maintain multiple attractions including Coasters, Virtual Reality Systems, Laser Tag, Simulators, and more
• Order all parts following budgets
• Assist technicians on major escalated issues
• Work with senior leaders to develop training programs
• Assist with POS systems, projectors, and other building equipment
• Ensure daily preventative maintenance and repairs are completed
• Maintain PM logs for all attractions and keep them up to date
• Responsible for all building maintenance and contractors needed for repairs
• Maintain a safety-focused attitude at all times
• Assist with documenting fire and disaster drills in accordance with regulatory requirements
• Ensure implementation of corrective action needed as a result of internal or external safety inspections
• Inspect storage rooms, work rooms, utility/janitorial closets, etc., for upkeep and supply control
• Follow all processes involving maintenance including safety and OSHA, maintenance procedures, logging, and reporting
• Assist with parts/tools inventory and purchasing for stores
• Maintain payout structure at all locations (25%) and assist with troubleshooting Embed and Center Edge POS systems
• Ensure maintenance personnel follow established safety regulations in the use of equipment and supplies
• Ensure all personnel wear and/or use safety equipment (e.g., back brace, mechanical lifts) when lifting or moving heavy objects
• Ensure supplies and equipment are maintained to provide a safe and comfortable environment
• Assist with obtaining/maintaining material safety data sheets (SDS) for hazardous chemicals in the maintenance department
• Ensure containers of hazardous chemicals in the department are properly labeled and stored
• Perform other duties as assigned

Requirements

• High school diploma or equivalent education required
• Must be 21 years or older
• Minimum one (1) year of experience in a supervisory capacity in a maintenance-related position
• Must maintain a neat, clean, and well-groomed appearance
• Highly organized with a strong work ethic
• Able and willing to stand or walk for up to 10-hour shifts

Skills

• Experience with electro-mechanical systems and equipment maintenance
• Familiarity with Embed system and Center Edge POS software (a plus)
• Strong problem-solving and customer service skills
• Ability to train and develop a technical team
• Knowledge of safety regulations and OSHA compliance