Technical Services Manager

About the Role

As a Technical Services Manager, you will provide overall strategic direction, leadership, and management for biomedical and field service technicians within your assigned region.

Responsibilities

• Lead and manage day-to-day operations of a technical services team supporting customers across a multi-state territory
• Provide strategic direction to achieve individual, team, and organizational performance goals
• Act as primary customer contact to maintain strong relationships, resolve critical issues, and ensure high service quality
• Partner with Divisional Directors, Account Executives, Operations Managers, and service teams to drive revenue growth, cost containment, and service expansion
• Manage customer equipment records, service schedules, and contract data within company systems
• Oversee preventive maintenance, repairs, parts inventory, and equipment lifecycle management
• Ensure compliance with equipment recalls, upgrades, regulatory requirements, and documentation standards
• Monitor service expenses, inventory, technician productivity, and fleet compliance
• Manage internal requisitions, purchase orders, and parts/supply inventory
• Maintain accurate documentation for billing and regulatory compliance
• Support district operations and step in for Operations leadership as needed
• Recruit, train, coach, and develop technical staff, including ongoing performance feedback and career development
• Foster a culture of accountability, teamwork, continuous improvement, and safety
• Manage and maintain operational budgets and financial performance expectations
• Proactively identify and implement continuous improvement initiatives
• Perform additional duties as assigned

What's in It for You

• Leadership Impact: Manage and develop a team of 11 technicians across Kansas, Western Missouri, and Northern Arkansas
• Strategic Role: Influence operational performance, customer satisfaction, and revenue growth
• Career Advancement: Opportunities to grow within a national healthcare services organization
• Competitive Compensation: Salary + performance incentives
• Comprehensive Benefits: Medical, dental, vision, 401(k), PTO, and more
• Autonomy: Lead regional operations with strong support from senior leadership