Technical Services Manager

What you’ll do

• Lead, coach, and develop a global Technical Service team — setting clear expectations, building trust, and creating the conditions for high performance.
• Define and execute global technical support strategies aligned with Restek’s business goals and evolving customer needs, including travel at least twice per year.
• Oversee the resolution of complex technical issues and ensure critical problems are escalated quickly and effectively — with the right people in the loop.
• Drive a continuous improvement culture: champion new tools, improve processes, and identify opportunities for customer self-service that extend our reach.
• Develop and deliver technical training programs for internal teams globally.
• Capture and communicate Voice of Customer insights — including pain points, application trends, and product quality feedback — to R&D, Product Management, and Operations.
• Monitor service metrics, analyze trends, and report regularly to identify where to improve and celebrate what’s working.
• Ensure team compliance with relevant industry regulations, standards, and company policies.

What you’ll bring

• Bachelor’s or master’s degree in chemistry, engineering, or a related scientific field.
• 8–10 years of experience in technical service, customer support, or a related field — with a track record of leading high-performing teams.
• Strong technical knowledge of analytical instrumentation, chromatography, or related technologies.
• Experience working cross-functionally with R&D, sales, and marketing to deliver customer-focused solutions.
• Familiarity with CRM systems, service management tools, and data analysis.
• Excellent communication, problem-solving, and leadership skills — you’re as comfortable in a strategic conversation as you are rolling up your sleeves on a complex issue.

How to Apply

This is a hybrid role, with a preference for regular onsite presence at our Bellefonte, PA headquarters with some international travel required (minimum twice per year) to support the global team. This position will require the successful completion of a standard background check in accordance with Restek policy. Employment with Restek will require successful completion of a pre-employment drug screen.