Technical Services Manager

About the role

The Technical Services Manager is responsible for overseeing the technical support team and ensuring that all client inquiries are handled efficiently and effectively.

Responsibilities

• Oversee the technical support team to ensure timely and accurate resolution of client issues.
• Develop and maintain strong relationships with clients to understand their needs and expectations.
• Collaborate with other departments to provide comprehensive solutions to client problems.
• Train and mentor the technical support staff to enhance their skills and knowledge.
• Identify areas for process improvement and implement changes to streamline operations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT support or management roles.
• Proven ability to manage and motivate a team.
• Strong problem-solving and customer service skills.
• Experience with project management tools and methodologies.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of network infrastructure and troubleshooting techniques.

Skills

• Technical expertise in IT support and management.
• Strong leadership and management skills.
• Effective time management and organizational abilities.
• Ability to handle multiple tasks simultaneously.

Benefits

• Competitive salary package.
• Incentive-based compensation plan.
• Vacation and sick leave benefits.
• Paid training and development opportunities.
• Flexible working hours.

Pay

• $80,000 - $100,000 annually.

Schedule

• Full-time position.
• Monday through Friday, 9:00 AM - 5:00 PM.

Contact

To apply, please fill out the form below or contact us at [Contact Information].