Technical Services Manager

Essential Functions

• Transact all business in accordance to Patterson Companies, Inc.’s business code of ethics and conduct
• Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities
• Develop and build effective relationships with customers especially with technical counterparts
• Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed
• Support new product development and commercialization
• Build and leverage technical service team expertise to demonstrate value to the customer
• Uses performance feedback and career development to optimize individual and team performance
• Train and assess performance for team, while providing necessary guidance
• Encourage the growth of all direct and indirect reports through skill development and goal setting
• Mentor employees, measure performance, and complete regular performance reviews
• Hold direct reports accountable for meeting performance standards and departmental performance goals
• Resolve employee issues in an effective and consistent manner

Job Qualifications

• Engineering degree in mechanical/electrical with controls/automation focus or relevant experience
• Strong focus on customer relationship building
• Ability to coordinate interdepartmental functions, synthesize and meet common objectives
• Leadership experience and capability within project execution and service delivery
• C competent, customer-oriented professional who can multi-task
• Ability to anticipate customer and team needs and provide proactive support

Preferred Qualifications

• 2 years successful field services supervision, leadership or related experience in the agriculture industry
• 5 years of technical service experience in the agriculture industry

Working Conditions

• Physical Demands: Must be able to move equipment weighing up to 50 pounds. Sit, squat, stoop to access, install equipment. Ascend/descend ladder to install equipment
• Environmental Factors: General Office & Warehouse environments. Feed Lots – exposure to inclement weather & loud noises. Frequent exposure to various animal feed additive materials
• Travel and On-call: Position requires 40-50% travel

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