Technical Services Manager

About the role

DE NEEF, a Saint-Gobain brand, is seeking a technical leader passionate about solving complex infrastructure challenges and helping customers succeed in the field. The Technical Services Manager, Injection Solutions serves as the primary technical authority for DE NEEF's injection grouting, leak sealing, waterproofing, ground stabilization, and specialty grouting technologies throughout North America. This role partners closely with contractors, engineers, distributors, owners, and commercial teams to provide technical expertise, application support, project troubleshooting, specification assistance, and field implementation guidance.

This position plays a critical part in advancing DE NEEF's position in infrastructure, tunneling, mining, transportation, marine, energy, industrial, water and wastewater, and below-grade construction markets. The Technical Services Manager helps customers solve complex site challenges, supports strategic growth initiatives, leads field trials and product evaluations, and serves as a trusted advisor throughout the project lifecycle.

Responsibilities

• Serve as the technical authority for DE NEEF injection grouting, leak sealing, waterproofing, ground stabilization, and specialty grouting technologies throughout North America.
• Provide technical consultation and application support to sales teams, contractors, distributors, engineers, and project owners.
• Lead field testing, product evaluations, and new product introductions in partnership with Product Management and R&D.
• Troubleshoot challenging field conditions and develop practical solutions that help customers achieve successful project outcomes.
• Support contractor qualification programs, approved applicator initiatives, and national customer training programs.
• Develop technical resources, troubleshooting guides, application tools, and field support materials.
• Represent DE NEEF at customer meetings, technical seminars, and industry events across the U.S. and Canada.

Required Qualifications

• Bachelor's degree in Civil Engineering, Geotechnical Engineering, Construction Management, Materials Science, Geology, Chemistry, or a related technical field; equivalent industry experience may be considered.
• 5+ years of experience in chemical injection grouting, waterproofing, concrete repair, geotechnical construction, ground improvement, tunneling, underground construction, mining, or specialty infrastructure repair.
• 3+ years of technical services experience within a construction or manufacturing environment.
• Strong customer-facing communication, presentation, and relationship-building skills.
• Demonstrated project management experience and the ability to manage multiple priorities simultaneously.
• Ability to travel approximately 60% throughout the United States and Canada.

Preferred Qualifications

• Experience with polyurethane, acrylate, epoxy, urea-silicate, cementitious, and microfine cement injection systems.
• Experience supporting tunneling, mining, marine structures, dams, water and wastewater infrastructure, or heavy civil construction projects.
• Familiarity with ASTM, ACI, ICRI, NSF/ANSI/CAN, tunneling, mining, and infrastructure standards.
• Professional Engineer (PE), Engineer-in-Training (EIT), or CSI CDT certification.

What Will Make You Successful

• Strong technical problem-solving skills and a passion for helping customers solve complex field challenges.
• A collaborative mindset and ability to influence contractors, engineers, customers, and internal stakeholders.
• Excellent communication and presentation skills.
• The ability to thrive in a highly visible, customer-facing role supporting projects across North America.
• A results-oriented approach that balances technical expertise with business growth objectives.