Technical Service Specialist - Maryland, DC - Automotive Refinish

About the role

We are looking for a Technical Service Specialist to join our Automotive Refinish team in MD/Washington, DC. At Surventis, we go beyond the surface—putting customers at the center, thinking one step ahead, and developing solutions that create real value and lasting partnerships. If you bring your full self, challenge the obvious answer, and want to grow with a team that means it, this is your place.

A company car is provided. Travel is expected to be 30-50%.

Responsibilities

• Be responsible for the technical success of Surventis Coatings products in MD and DC, with overlap support in VA, DE, and PA markets.
• Work on coating technologies including solvent & waterborne base coat/clear coat systems, OEM paint approval process, new product and process development at the field level, and drive positive financial impact through product usage and application training.
• Train and develop Body Shop and Distribution customers, making process improvement recommendations that add value to end users.
• Lead new product and customer demonstrations, ensuring proficiency in product application, selling, and implementing new products to generate a positive experience with Surventis Coatings-branded products.
• Participate in the technical aspects of the sales process and lead customer training to ensure Surventis product proficiencies and conversions of new customers.
• Work with the Surventis team to help meet and exceed new business and financial targets.
• Add value to customers through root cause analysis, troubleshooting technical applications, and resolving color match issues.

Requirements

• HS Diploma (or equivalent) coupled with relevant experience.
• 7+ years of industry experience as a refinish technician.
• Strong understanding of competitive products and tools.
• Proficiency with Surventis Automotive Refinish products and technology tools (a plus).
• Ability to utilize Microsoft Office tools to lead presentations focused on introducing new products and supporting a better understanding of Surventis coatings-branded products.
• CRM expertise is a plus.
• Bilingual English/Spanish is a plus.