Technical Service Specialist - SoCal - Automotive Refinish

About the role

In this role, you will be responsible for the technical success of Surventis' automotive refinish products in the Southern California region. You will maintain high quality customer service standards at some of the largest Body Shop organizations in the market through process development, correct application of products through teaching and hands-on demonstrations, and helping the sales team convert new business.

Responsibilities

• Providing technical assistance and training to our customer base and prospects to maintain and gain market share in the Southern California market
• Working with your Surventis colleagues in the region to accomplish regional sales objectives by training on our products, demoing new product lines and assisting the team in any customer requests
• Making process improvement recommendations within Body Shops
• Helping end users and/or distribution partners be more proficient in product application, selling and implementing new products and generating a positive experience with Surventis branded products
• Working and staying up to date on any product developments and technology to elevate your professional experience through training and reaching out to marketing, training and internal team members while adding value to our customers
• Communicating findings or any customer related activities to Surventis colleagues using our internal CRM or communication channels

Qualifications

• An Associate's or Bachelor's degree (recommended) or High School Diploma (GED)
• At least 5 years of experience of either training or working hands on with Automotive Coatings materials within the automotive market
• The ability to collaborate for achievement while working within a sales team to accomplish goals by training on our products, demoing new product lines and assisting Account Representatives and Business Development Managers
• A strong understanding of body shop workflow enabling you to make process improvement recommendations that can be highly valuable to end users
• The ability to communicate effectively which will help end users and/or distribution partners be more proficient in product application, selling and implementing new products and generating a positive experience with Surventis branded products

Pay

The competitive Pay Range for this role is $85,000 - $95,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.