Technical Services Representative - Automotive Finishes

About the role

The position is responsible for efficient application of Sherwin-Williams Automotive products in customer accounts, including collision shops, dealerships, production shops, and auto auctions. The incumbent will spray product, resolve common difficulties during the paint process, identify customer needs, and develop appropriate solutions. This role involves contact with other employees and access to confidential and proprietary information.

A review of criminal history is required to protect the business, its operations, reputation, and the safety of staff and business relationships.

Responsibilities

• Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation.
• Assist customers in proper selection and application of product to develop expert relationships.
• Support sales reps, branch operations, and distributors with technical and marketing assistance as needed.
• Develop knowledge and skills regarding sales techniques and methods.
• Assist in color verification and field color formulations.
• Support internal training at all levels for branch operations and distributors.
• Develop and implement training aids to effectively communicate information.
• Assist customers in set-up and implementation of mixing systems.
• Be readily accessible to customers for advice and assistance.
• Build and manage relationships with sales reps and branches.
• Identify potential problems and establish solutions with the sales support network.
• Address customer comments and complaints in a timely manner and advise relevant managers.
• Possess knowledge of Sherwin-Williams’ competitive advantages.
• Act as a key technical knowledge source by staying updated on industry and product changes.
• Control expenses, remain within budget, and maintain required records and documentation.
• Efficiently budget technical support calls to ensure optimal use of time and company resources.
• Maintain accurate records of all demonstrations.
• Deliver products as needed to meet customer quality and service expectations.
• Conduct self in a professional manner to ensure customer expectations are met.
• Operate a vehicle in accordance with all state and federal laws while maintaining an acceptable driving record.
• Adhere to company safety standards at all times.
• Suggest new products and implement procedures to help customers avoid issues or improve their processes.
• Enter all calls in CRM with detailed and accurate comments.
• Troubleshoot product quality issues and implement solutions.

Requirements

• High School Diploma or equivalent (required).
• Bachelor’s Degree in a business-related field (preferred).
• Valid driver’s license (required).
• At least 3-5 years of experience working with vehicle refinish processes and products (required).
• Prior sales experience (preferred).
• Automotive aftermarket experience (preferred).

Skills

• Demonstrated ability to work with word documents and spreadsheets.
• High level of verbal and written communication skills.
• Ability to perform basic math calculations and understand financial ratios relative to a P&L.
• Ability to make independent decisions.
• Ability to retrieve material from shelves and lift/carry up to 100 lbs on occasion.
• Approximately 45% of the day spent sitting (due to driving).
• Ability to drive a car or van, as a major portion of the role involves traveling from site to site.
• Ability to tint paint and distinguish chromatic colors.
• Ability to tolerate non-toxic paint odors and wear a respirator as required.
• Ability to operate a hand truck and/or material handling equipment.
• Ability to operate a computer and communicate via telephone.

Travel

75% time spent away from home or other typical office locations.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make spaces brighter and stronger. We invest in our employees through rewards, benefits, and flexibility to enhance health and well-being, career development, and connection within an inclusive team.

Benefits

A wide range of world-class benefits is offered, including retirement, healthcare, total well-being, and commuter benefits. A general description of benefits can be found at http://www.myswbenefits.com/ under "Candidates."

Pay

Compensation decisions depend on various factors, including skill sets, experience, training, licensure, certifications, and business needs. The wage range for this role considers these factors and may vary based on geographic location.