Technical Service Specialist

About the Role

The Technical Service Representative provides technical service and support for the Company's beverage carton customers. This includes but is not limited to; Daily customer visits, Carton and Machines inspections, Training customers on both carton and machine, and general advising/assistance on all offers. Conducts/controls service activities as assigned to ensure timely customer support while meeting the goals and objectives for productivity and utilization. This will be a remote, Northeast-based position.

Essential Duties

• Communicates well with customers, management, and other departments.
• Provides learning experiences for both customer and Novolex's plant personnel on machine operation and/or carton performance.
• Learns and grows skill sets and competencies to achieve both business and personal development objectives.
• Meets corporate business and team objectives for antitrust compliance, business information protection, EEO, safety, quality, ethical behavior and learning.
• Performs the job safely within an environment, which the technician does not control. Wear appropriate required safety gear.
• Attend work regularly and reliably.
• Work flexible hours as scheduled or required for specific role.
• Use of appropriate PPE: approved safety shoes, hearing and eye protection as appropriate for work area, gloves according to work tasks, and other PPE as assigned and required.
• Tools and Equipment: Various writing utensils, radios, phone, computer, printers, fax machines, calculators, various computer software required for specific roles.

Qualifications

• High school diploma or GED is required.
• Strong mechanical skills and technical knowledge.
• Good interpersonal skills with strong verbal and written communications skills.
• Self-driven to work alone and in teams, when needed.
• Flexibility to travel 75% of the time with the ability to spend extended periods of time away from home, as business needs require.
• Must possess a valid driver's license.
• Working knowledge of Microsoft Suite: Word, PowerPoint, Outlook, and Excel

Physical Demands

• Frequently Standing for long periods of time on level concrete surfaces
• Walking on level concrete surfaces
• Lifting with one or two hands and carrying up to 20 pounds
• Climbing some steps and levels in building office areas and manufacturing facilities
• Grasping: computer mouse, door handles, file cabinet drawer pulls, tools, and luggage
• Close visual acuity to perform computer tasks, read & develop spreadsheets, read financial data, etc.
• Driving for 1-6 hours to reach customer's facility

Desired Skills

• Experience in packaging equipment or equivalent in dairy/juice industry.

Pay

A reasonable estimate of the current range is $80,000 - $115,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Benefits

• 401(k) plan with company match
• Comprehensive medical, dental, and vision insurance
• Flexible spending and health savings accounts
• Paid vacation and sick days
• Paid parental leave
• Paid holidays
• Wellness program

Training and Development

• Skills development and advanced education programs
• Training and development programs and courses available through MyLearning
• Company and industry training curricula
• Tuition Reimbursement Program (Non-Union)
• Learning Management System that supports and enhances employee skills at all levels of the organization