Technical Service Specialist

Role & Responsibilities

Make ANA Customers' World Easier
Answer inbound telephone calls, emails, and texts, helping resolve customer service and support issues
Research technical issues with the help of internal and external resources
Use a computer and multiple engine and controller software programs to provide technical support and standard computer skills, administrative, and trackability work
Develop new service processes as needed
Communicate technical information in easy-to-understand language
Assist all company departments with technical assistance for ANA products and accessories
Maintain the customer warranty system
Prepare parts that need Service Set-up before use by the customer
Occasional travel to locations to perform service work and conduct training on generators and air compressors
Track customer calls (all service contacts in the appropriate system for accurate record-keeping)
Elevate problems to management appropriately
Answer Support phone line (Primary)
Manage Support@anacorp.com email account (Primary)
Service customers’ equipment on site as needed (including equipment brought to ANA)

Qualifications

Mechanical specialty training or equivalent hands-on work experience required
Trade school certification with a focus on engines or mechanical systems preferred
Working knowledge of generator controllers
Experience with generators and air compressors
Ability to read and interpret electrical wiring diagrams
OSHA 10 certification preferred
Proficient in the safe use of a digital multimeter
Strong electrical troubleshooting skills, including circuit diagnostics