Technical Service Specialist

About the role

OxyChem is seeking a Technical Service Specialist to join our Technology organization. This position will be based in our Corporate Office in Dallas, TX and will support our Basic Chemicals business.

Responsibilities

• Maintain, as our highest priority, the protection of the environment, the health and safety of our employees, customers, and the communities in which we operate and/or transport our products.
• Understand and work in accordance with all site safety and environmental procedures including the site Chemical Hygiene Plan.
• Adhere to the use of personal protective equipment as required.
• Provide technical support to OxyChem customers, sales force, business management, and supply chain to maintain and grow the business.
• Serve as OxyChem’s primary technical contact with customers.
• Respond to technical inquiries from current and potential customers.
• Recommend product specifications, quality parameters, and shipping guidelines that meet plant capabilities and customer needs.
• Recommend product quality improvements and provide direction for new product development based on customer feedback.
• Investigate customer quality complaints related to the performance of portfolio products, and recommend corrective actions to customers, manufacturing, business management and other internal functional groups.
• Report results in the form of spreadsheets, charts, graphs, formalized technical reports, and PowerPoint presentations to customers, sales, business and technical management.
• Develop Technical Data Sheets and Technical Bulletins related to the characteristics and use of OxyChem portfolio products.
• Train new Sales and Technical personnel on product applications and safe handling.
• Perform customer site assessments to ensure safe use and storage of products.
• Acknowledge new customer ship-to locations before shipments commence.
• Evaluate data and identify trends, providing a technical basis for conclusions.
• Review product quality reports to determine disposition of products and identify customer risks associated with non-conforming parameters.
• Work as an individual contributor or on a team with other technical staff.
• Keep current of industry technology and ensure that relevant technology is maintained and communicated within the organization.
• Work with production staff, customers and outside vendors on projects as needed.
• Able to travel to support customers, sales, and business as needed.
• Maintain open and effective communication with OxyChem manufacturing teams, sales and service teams, and product customers to ensure they are aware of Technical Service capabilities.
• Ensure compliance with OxyChem safety data sheets, product labels, regulatory and CMA Responsible Care Tenets to promote the safe handling and use of OxyChem products.
• Willing to lead assignments with the trade associations in which OxyChem is a member leader.

Qualifications

• Bachelor's degree or higher in Chemistry, Chemical Engineering, or other relevant technical disciplines.
• 5 years of Chlor-Alkali industry experience or closely related field.
• Must have knowledge of fundamental chemical principles, laboratory practices, and laboratory and process safety.
• High degree of problem solving and organizational skills.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Self-motivated with the ability to work efficiently with minimal supervision.
• Able to occasionally work weekends, holidays and respond to customer and OxyChem business needs.
• Comfortable interacting and presenting information to customers at all levels of management.
• Must be able to work in teams.
• Proficient in Microsoft Office.

Physical requirements

• Must be able to lift 40 pounds, climb ladders and stairs.
• Walking, bending, stooping is required.
• Must be able to wear personal protective equipment as required.
• Must be able to respond to visual and audible alarms.

Additional Desired Qualifications

• Experience in chlor-alkali manufacturing or process development.
• Expertise in water oxidation, hydrochloric acid processes or processing of chlorinated organic products.
• Experience in interacting directly with customers or vendors.
• Experience with quality management programs and food safety regulations.
• Proficiency with CRM, Railtrac, and SAP.
• Supervisory and/or training experience.