Technical Services Specialist

About the role

This person will be a specialist for delivering Disguise projects across our Broadcast and XR customers. The Technical Services Specialist (Broadcast) will work across various platforms, primarily LED stages and mixed reality technologies, helping us achieve our clients' creative vision through our technical acumen.

Responsibilities

• ESPN Support
• Bi-annual maintenance: Collaborate with ESPN’s technical team to update and test the system. This involves updating the disguise system to the latest OS, D3 designer build, IPVFC firmware, and the newest version of the Renderstream plugin.
• Licence Updates & General Support Duties: Assist the ESPN team with the RenderStream license update process and provide ongoing system-related support. This includes conducting system health checks, offering workflow guidance, delivering bespoke training, and providing last-minute firefighting support when critical issues arise.
• While your primary focus will be supporting ESPN and other NYC-based clients, you will also have the opportunity to work on diverse projects across virtual production, immersive experiences, and fixed installations. If you do not have direct experience in these secondary industries, Disguise will provide the necessary training to get you up to speed.

Experience

• Broadcast Engineering Expertise: 3+ years of experience installing, configuring, and maintaining complex broadcast technical systems and control interfaces. This includes hardware, software, and key third-party platforms (e.g., Ross, Grass Valley, Sony).
• Live Production Background: Proven experience working inside high-pressure Sports, Live Events, and News broadcasting environments.
• Technical Troubleshooting: Hands-on experience operating and troubleshooting technical gear essential to broadcast production, including professional cameras, production switchers, and robust networking infrastructure.
• Client-Facing Deployment: Comfortable traveling to and working directly on-site at client facilities, serving as the face of the technical team.
• Modern Video Standards: Strong working knowledge of IP video standards, specifically SMPTE ST 2110.
• Industry Trend Aware: A keen interest in and up-to-date knowledge of the latest advancements across the Broadcast, xR, and Virtual Production landscapes.

Behaviours & Values

• Adaptability: A passion for learning new technologies; we will provide additional training in specialized areas like virtual production and immersive experiences as needed.
• Hybrid working: Ideally working 4+ days per week out of the Disguise office.
• Inclusive culture: Embody the following attributes: Driven, proactive, and passionate about project design and delivery; accountable and dependable, a team player who takes accountability and asks for help when needed; dynamic and quick to respond to changes, works well under pressure, and with other teams; no ego: win for the team and for our customers.

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.

Benefits

• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring