Technical Service Specialist

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter—providing clean water to billions, producing materials for smartphones and electric vehicles, and protecting workers worldwide.

Job Duties

• Provide technical marketing support for North American products, specifically the ArmorWall Plus product line.
• Respond to customer and distributor inquiries and develop new technical content that highlights product use and benefits.
• Conduct hands‑on product training with customers and distribution partners, including field installation training and onsite job‑site observations.
• Participate in new product launches and aid in the sales growth of existing product lines.
• Demonstrate technical expertise to sales professionals, distributors, customers, and internal/external partners by explaining product applications, competitive products, installation guidance (including warranty considerations), and product limitations.
• Provide job‑site technical support with distribution partners.
• Support preparation of product labels and directions for use, ensuring accuracy and consistency.
• Help develop and assure accuracy of sales and marketing promotional literature.
• Leverage technical knowledge of building‑envelope products to meet customer needs.
• Resolve issues by defining problems, gathering and analyzing data, and developing effective solutions.
• Perform laboratory measurements of competitive products to create technical marketing literature supporting product benefits.
• Work closely with sales, marketing, and operations to address technical customer needs.
• Ensure product quality aligns with customer expectations.
• Protect intellectual property, trade secrets, and warranty claims.
• Participate in industry associations to enhance DuPont’s image and business position.
• Travel domestically up to 40 % of the time.

Requirements

• Bachelor’s degree (or foreign equivalent) in Industrial Engineering, Industrial Technology, or a related field.
• At least one (1) year of experience in the offered role or a related occupation.
• One (1) year of demonstrated experience in each of the following:
  • Technical and engineering experience to answer product‑related questions and apply relevant building codes and standards.
  • Creating technical installation guidelines for new products through hands‑on practice and coordination with R&D.
  • Providing technical analysis of competitive products and creating technical marketing literature to support the sales organization.
• Three (3) months of demonstrated experience in each of the following:
  • Working in the building construction industry, specifically providing technical support for a manufacturer’s product.
  • Reading and editing construction details to ensure alignment with manufacturer requirements.
  • Conducting technical installation training onsite for building‑construction products.
  • Performing job‑site observations, identifying discrepancies between installation and manufacturer requirements, and suggesting repair methods that meet building‑code requirements.

Pay

Offered wage: $89,690 – $98,658 per year.