Technical Service Specialist

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

About the role

We are seeking a PAD Technical Service Specialist to join our Operations team. Reporting to the Technical Services / Operations Manager, the Technical Service Specialist will be responsible for quality reviews, procedure writing, data analytics, and departmental adherence to regulatory and compliance guidelines. This role requires completion of audits along with technical service responsibilities.

Responsibilities

• Train, coach, and motivate staff by adhering to performance objectives and goals within the department and provide coaching and feedback.
• Serve as a technical resource to the premium auditors and act as a liaison with other departments, such as underwriting, accounting, and collections.
• Review audits to ensure that they are completed accurately and in compliance with guidelines and make recommendations for improvement.
• Address and respond to bureau criticism, oversee the Test Audit Programs, and bureau reporting.
• Conduct audits on highly complex Commercial Lines policies (WC, GL, and auto), which entails a thorough review of the insureds' operations and analysis of financial records. Documents include payroll records, tax returns/filings, general/expense ledgers to determine final exposures.
• Validate that the correct class codes are applied and are in accordance with governing regulatory agencies, independent state bureaus, and company procedures to ensure premium accuracy and compliance requirements.
• Cultivate effective business relationships, internally and externally, to fulfill client expectations while addressing business needs in a timely fashion.
• Communicate with business partners in a timely manner to address disputes, escalations, and/or business need requests.

Requirements

• High degree of experience and technical knowledge of the NCCI, WCRIB, and ISO manuals.
• Strong decision-making ability on complex audit handling scenarios while balancing bureau rules/regulations.
• 7+ years of premium audit or insurance audit experience.
• Bachelor’s degree preferred or equivalent experience.
• Superior organization, attention to detail, and workload management skills.
• Experience thriving in a remote environment.
• APA certification a plus.
• NEXUSAudit™ knowledge and experience highly preferred.

Benefits

• First-class training and development opportunities to all employees.
• Commitment to creating an inclusive environment for all employees.
• Opportunities to grow and bring out the best in people.