Technical Service Specialist
Role & Responsibilities
Make ANA Customers' World Easier
Answer inbound telephone calls, emails, and texts, helping resolve customer service and support issues
Research technical issues with the help of internal and external resources
Use a computer and multiple engine and controller software programs to provide technical support and standard computer skills, administrative, and trackability work
Develop new service processes as needed
Communicate technical information in easy-to-understand language
Assist all company departments with technical assistance for ANA products and accessories
Maintain the customer warranty system
Prepare parts that need Service Set-up before use by the customer
Occasional travel to locations to perform service work and conduct training on generators and air compressors
Be available for afterhours call coverage on a predetermined schedule
Track customer calls (all service contacts in the appropriate system for accurate record-keeping)
Qualifications
- Mechanical specialty training or equivalent hands-on work experience required
- Trade school certification with a focus on engines or mechanical systems preferred
- Working knowledge of generator controllers
- Experience with generators and air compressors
- Ability to read and interpret electrical wiring diagrams
- OSHA 10 certification preferred
- Proficient in the safe use of a digital multimeter
- Strong electrical troubleshooting skills, including circuit diagnostics
Benefits & Perks
- Competitive pay
- 401k with company contribution
- Medical, Dental, & Vision
- Life Insurance
- Voluntary Accident Insurance
- Voluntary Critical Illness Insurance
- Employee Assistance Program
- Employee Appreciation Programs
Pay
$27 - $32 an hour
The salary range for this role is $27.00 - 32.00 per hour, which serves as a guide for pay decisions. Final compensation will be determined by a number of factors, such as the candidate's qualifications, experience, and skills, as well as pay equity considerations.