Technical Service Engineer (North America)

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. Vitrolife Group is seeking an experienced Technical Service Engineer based in the Northeastern United States, preferably Pennsylvania, to join our team. In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of advanced fertility laboratory equipment while providing exceptional technical support to customers throughout North America. You will serve as a trusted technical partner, ensuring equipment performance, reliability, and customer satisfaction. This is a full-time position with nights and weekends available for on call rotation with the other service team members. Key Responsibilities Perform routine maintenance on EmbryoScope TimeLapse and Culture SystemsInstall capital equipment at customer sites according to specificationsTroubleshoot and repair Vitrolife Group capital equipment, both remotely and onsiteProvide timely and professional technical support to customers and internal teamsDocument service activities and maintain accurate recordsCollaborate with cross-functional teams to resolve complex technical issuesMaintain a high level of customer satisfaction through proactive communicationTravel extensively (minimum 80%) to support installations, service calls, and training Qualifications: Education Minimum: Associate degree in a technical or engineering programPreferred: Bachelor’s degree in engineering or related field Experience Minimum: 1–2 years in a technical or engineering rolePreferred: 4–8 years in technical service, engineering, or equipment repair Technical Repair Experience Hands-on experience with hardware assembly and software configurationFamiliarity with IT troubleshooting, networking, and system integrationExperience in electronic or pneumatic systems preferred Knowledge, Skills, And Abilities Strong understanding of electromechanical systems, including pnemationAdvanced PC knowledge: hardware assembly, software setup, and networkingSkilled in diagnosing and resolving technical issues across IT and lab equipmentProfessional appearance and communication in customer-facing settingsOrganized, logical, and detail-oriented approach to problem-solvingAbility to follow protocols and ask clarifying questions when neededComfortable working independently and managing extensive travel schedules Benefits Paid Time Off and 10 Paid Holidays401(k) with Employer MatchMedical, Dental, VisionIVF Coverage to support family building needsGAP InsuranceBasic Life and AD&D CoverageShort- and Long-Term DisabilityOptional AFLAC Supplemental PoliciesEmployee Assistance Program (EAP)Flexible Spending & Health Savings Account An offer of employment is contingent on the successful passing of a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.