Technical Service Engineer II

About the role

Provide comprehensive technical assistance to production teams, sales, and customers to ensure Westlake maintains its position as a leading manufacturer of high-quality polyethylene resins. This includes supporting plant operations, resolving product quality issues, and optimizing fabrication processes. The role involves evaluating commercial and experimental products, developing and maintaining product specifications, and preparing technical documentation such as data sheets and competitive resin guides. Additionally, you will collaborate with Sales and Marketing to introduce new products, provide training and start-up assistance to customers, and represent Westlake in industry associations. A strong focus on safety, effective communication, and market awareness is essential to drive innovation, customer satisfaction, and profitability.

Responsibilities

• Support plant operations, resolve quality complaints, and maintain product specifications.
• Conduct evaluations of commercial/experimental products, audit competitive resins, and recommend improvements or new products.
• Serve as a technical liaison, introduce new products, provide training/start-up assistance, and optimize customer fabrication processes.
• Prepare product data sheets, resin guides, and summarize findings on market trends and technical issues.
• Participate in trade and technical associations (SPI, SPE, ASTM, TAPPI, NFPA).
• Ensure safe practices in lab and plant environments, report incidents, and attend safety meetings.
• Keep management informed, interact effectively across levels, and assist colleagues when needed.
• Travel as required, manage expenses, and perform other duties as assigned (up to 50% travel).

Requirements

• B.S. Degree in Engineering required, preferably Chemical or Mechanical Engineering, along with relevant industry experience and demonstrated technical expertise.
• 5 years of experience with polyolefins in technical service, production, quality control, or research and development functions.
• Experience with extrusion coating or LLDPE grades is a plus.
• Physical demands: frequent sitting, standing, walking, climbing; use of hands to touch, handle, or feel; reaching with hands and arms; talking or hearing; occasional stooping, kneeling, or crouching; occasional lifting/moving up to 10 pounds, infrequent lifting/moving up to 50 lbs.; required vision abilities include close, distance, color, peripheral vision, depth perception, and ability to adjust focus; frequent minor decisions with limited information, general directions absent, sustained concentration.
• Work environment: moderate noise in office; some work in operating units requiring PPE (safety glasses, hearing protection, etc.); during active remediation may need fit testing for respiratory equipment, chemical suits, face shields; possible exposure to outside elements and stair usage.

Skills

• Proficiency in Microsoft Word, PowerPoint, and Excel.

Benefits

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Schedule

Moderate travel expected (20‑40% of time, with some assignments up to 50% travel).