Technical Server Support

About the role

As a member of our Technical Server Support team, you will provide technical assistance for Reynolds application servers and related computer equipment, including electronic document management systems and customer-facing kiosks. Support is provided 24/7, primarily by phone, to both customers and Reynolds field technicians. In this role, you will develop and maintain a strong level of technical expertise in server hardware, Linux, and proprietary software, while also evaluating new technologies. You will have the opportunity to recommend improvements to existing documentation and systems to enhance reliability. Responsibilities also include supporting and repairing internal production servers in company data centers, as well as QA and testing environments across the organization.

Responsibilities

Key responsibilities include providing technical assistance, developing and maintaining technical expertise, evaluating new technologies, and recommending improvements to existing documentation and systems.

Requirements

• Solid troubleshooting and problem-solving skills
• 1 year of technical experience or completion of a relevant technical school program
• Excellent verbal and written communication skills
• Self-motivated with the ability to work independently

Preferred Qualifications

• Experience supporting application servers is a plus, but not required
• Previous customer service or field service experience
• Project management or involvement in technical projects
• Ability to create and maintain technical documentation

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays

Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company Perks and Facility Amenities

In addition to our benefits package, we also offer:

• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more

Our facility amenities include:

• An onsite dining facility offering complimentary breakfast and lunch
• A fitness center
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation