Technical Sales Support Rep IV

About The Role

Select candidates would be able to demonstrate software or hardware sales success based on performance, capabilities, or company success at prior jobs, or in related experiences. Other tracks may apply such as Account Management, Product Management, Professional Services, or Training. Ideal candidates have a desire to solve problems, serve clients and prospects, and convert clients from suboptimal experiences to improved ones on the CounselLink platform.

Responsibilities

• Work independently with in-depth knowledge and experience with computers, SaaS applications, and other software, including compliance with LexisNexis AI policies.
• Dedicate up to 50% of the role to responding to RFPs, requiring strong writing skills.
• Perform public-facing demonstrations (virtual and live), comprising up to 50% of the role.
• Solve problems for customers and prospects by selling services or software to address their business challenges.
• Collaborate in a team setting, contributing to process improvements and lifting team success.
• Act as a resource for colleagues, sharing knowledge and best practices to improve products or services.
• Understand and communicate the supported software within the context of the Customer Experience, including:
  • How to use, configure, and set up data to demonstrate features and reporting.
  • Self-start and contribute as both an individual and team-oriented member, sharing successes and best practices.
• Develop and contribute videos, presentations, and other sales enablement tools to help clients and prospects understand the application’s efficacy.
• Understand SaaS software and its underlying technologies, including interpreting SOC reports and explaining controls, hosting, backup, disaster recovery, encryption, and endpoint protections to customers.
• Consult with teams across the organization to gain practical insights into real-world product use and how the software solves everyday customer problems.
• Partner with sales representatives and Proposal Management to respond to technical/functional RFPs, RFIs, and security questionnaires, comprising up to 50% of the role.
• Coordinate with a dedicated Proposal Manager to ensure effective RFx activities and deal success.
• Build and maintain deep technical knowledge of the product portfolio to support detailed demonstrations of capabilities and benefits.
• Perform regular webinars for new CLM and ELM releases to internal and external audiences.
• Effectively communicate solutions and architecture to clients and third parties in both speaking and writing.
• Build proof-of-concept tools and demonstration materials.
• Conduct product release trainings for internal and external clients.
• Attend relevant trainings, meetings, and sprint demos as directed by the Sales team, manager, or Product Management.
• Influence product direction by providing feedback to Sales, Sales Enablement, Product Management, and other departments.
• Partner with the Solution Architect team to maximize trade show exposure and industry opportunities to advance the portfolio brand.
• Represent the product portfolio through speaking engagements, partner events, industry events, trade shows, and client/prospect meetings (mostly virtual, occasionally live).
• Expect up to 25-30% annual business travel for team meetings, client/prospect site visits, and marketing/partner events.

Requirements

• Bachelor’s Degree in a related subject (or equivalent experience).
• Five or more years of experience in Sales, Product Management, or related fields.
• Ability to increase sales by solving business problems for customers and prospects through software or services.
• Strong understanding of the CounselLink platform, including how to use, configure, and demonstrate its features and benefits.
• Self-starter who can work dynamically as both an individual and team contributor, sharing successes and best practices.
• Experience developing sales enablement tools such as videos, presentations, and other collateral.
• Familiarity with SaaS software and technologies, including interpreting SOC reports and explaining technical controls to customers.
• Ability to translate technical knowledge into written responses for RFPs, RFIs, and security questionnaires, leveraging and expanding a shared knowledge base.
• Strong writing skills, as this is a writing-intensive role (writing samples may be requested).
• Comfort with public speaking, including virtual and live demonstrations.

Benefits

• Health Benefits: Comprehensive medical, dental, and vision programs with multiple carrier options.
• Retirement Benefits: 401(k) with company match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance Program, and time-off programs.
• Insurance: Short- and Long-Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Family Benefits: Bonding and family care leaves, adoption and surrogacy benefits.
• Spending Accounts: Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
• Paid Leave: Up to two days of paid leave annually for participating in Employee Resource Groups or volunteering with a charity of choice.
• Flexible working hours to support work/life balance and productivity.

Pay

U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates:

• Illinois: $82,800 - $137,800
• Chicago, IL: $86,700 - $144,400
• New York: $86,700 - $144,400
• New York City: $94,700 - $157,500
• Rochester, NY: $78,800 - $131,300
• New Jersey: $93,016 - $148,584
• Ohio: $74,900 - $124,700

This role is eligible for an annual incentive bonus.

Schedule

• Flexible working hours to accommodate personal productivity and work/life balance.
• Up to 25-30% annual business travel for team meetings, client/prospect visits, and industry events.