Technical Sales Service Rep

About the role

Provide technical expertise within bakery operations, including baking and cake decorating training, as well as marketing, merchandising, and sales strategies to support assigned customer accounts.

Responsibilities

• Provide training to in-store bakery associates on cake decorating and baking techniques and procedures for various products including frozen batters and mixes, icings, and thaw & sell products; carefully follow recipes and training procedures based on customer guidelines.
• Prepare customer-specific procedure sheets.
• Help develop and implement marketing and sales strategies for the company product portfolio.
• Assist the sales group in informing customers of new types, specifications, and end uses of products.
• Help develop and present new ideas and programs to assigned customer accounts.
• Assist the sales group with customer presentations and product launches.
• Provide technical assistance to the sales group with sales presentations and follow-up once the customer produces.
• Partner with internal stakeholders to ensure best-in-class service and tools are provided to customers.
• Assist in reporting and handling product complaints.
• Accurately convey information to colleagues and management in a timely manner, including account changes, product changes, white space opportunities, and competitor information.
• Comply with all food and safety requirements, training guidelines, policies, and procedures set forth by the company and customer.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or equivalent.
• 3-5 years of cake decorating and baking experience; grocery store bakery experience preferred.
• Strong verbal, written communication, and presentation skills.
• Strong computer skills (Word, Excel, PowerPoint, Outlook, etc.).
• Ability to take and submit photos in various formats.
• Ability to work in a bakery environment (kitchen) and operate baking and decorating equipment and other machinery.
• Ability to work all shifts required by the customer (1st, 2nd, or 3rd).

Skills

• Self-starter with superior organization, time management, and multi-tasking skills.
• Highly motivated and goal-oriented with the ability to adapt in an ever-changing environment.