Technical Sales Support Rep IV

About the role

Select candidates would be able to show their ability to demonstrate software or hardware Sales success based on performance/capabilities/company success at prior jobs, or in related experiences. Other tracks may apply such as Account Management, Product Management, Professional Services, Training, etc., and those with a desire to solve problems, serve clients and prospects, and convert clients from not-so-great experiences to much better ones on the CounselLink platform.

Responsibilities

• You should enjoy working independently.
• You must be comfortable with AI and be ready to be compliant with LexisNexis AI policies.
• 50% of your job may be dedicated to responding to RFPs.
• You should like to solve problems. That's a lot of what we do.
• You work well in a team setting that's a huge plus as contributing back to the overall Team helps lift all of us to success through process improvements.

Requirements

• You understand that your goal is to increase sales by solving business problems for our customers and prospects.
• You solve those problems by selling them services or software, or both, and that by doing so, you enhance the Sellers' credibility as well as LexisNexis’, and the credibility/value of our Products.
• You understand the supported software within the context of the Customer Experience and be able to communicate and demonstrate:
  • How to use (clearly communicate the feature & benefits of those products)
  • How to configure
  • How to setup data to best show application/features and reporting to existing and prospective clients
• You can self-start and work within a dynamic team both as an individual contributor, as well a team-oriented contributor, sharing with the team your successes, and what works best, lifting others where possible.
• You can develop and contribute videos and presentations as well as other Sales Enablement tools to share with the Sales Team, Marketing and others to help clients, prospects and others understand the efficacy of the Application/features.
• You understand the nature of SaaS software & the technologies behind it. Capability to read and interpret SOC reports, grasp the ramifications of the controls, and work through the technologies, and help explain these to a customer, who has questions about the application, and its hosting or related services (e.g., backup, disaster recovery, encryption, endpoint protections, etc.).
• You will consult with others throughout the organization to understand how the Software works not only from an ideal perspective but also the practical use perspective gaining best practice insights, technical awareness into our clients' real-world use, and how the Products solve everyday problems for our customers beyond Just the packaged feature bullets.
• You will need to partner sales representatives and Proposal Management to add value to sales motions through response to Technical/Functional RFPs, RFIs, and security questionnaires as necessary.

Qualifications

• You have at least a Bachelor's Degree in a related subject, and five+ years in Sales or Product Management. Related experiences will be considered for substitution for education or experience.
• Your writing samples may be requested from all candidates as this is a writing-intensive position.

Skills

• Understanding of SaaS software and technologies
• Knowledge of internal or external business issues
• Ability to communicate and demonstrate product features and benefits
• Self-starter and team player
• Technical awareness and problem-solving skills
• Writing and presentation skills

Pay

$78,800 - $131,300

Schedule

Flexible hours to help maintain a healthy work/life balance.