Technical Representative

Essential Duties

• Answer incoming customer calls.
  • Actively listen and ask questions to understand customer needs.
  • Proactively make parts and sales suggestions based on the discovery of customer needs.
  • Adhere to objectives established for call quality.
  • Adhere to the standards set for attendance and schedule adherence.
  • Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
• Bring important technical information to a supervisor or lead’s attention.
  • Stay up to date on products, product information, and training opportunities.
• Other Duties As Assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability and desire to learn mechanical aspects of equipment.
• Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
• Meticulous data entry skills.
• Customer Service skills.
• Time management skills.
• Sales and upselling skills.
• Ability to safeguard confidential customer information.

Level of Independence

• This position works under the direct supervision of the Supervisor, Technical support.

Minimum Qualifications

• 0-3 months of customer service or mechanical experience and/or training.
• High School Diploma/GED or equivalent.
• Basic computer skills and the ability to learn new software.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
• The employee is regularly required to stand and walk.
• On occasion the incumbent may be required to stoop, bend or reach above the shoulders.
• The employee must occasionally lift up to 25 pounds.
• Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.

Our Commitment To Fair Pay

• DR Power, a Generac company, is committed to maintaining fair and equitable compensation practices in alignment with pay transparency.
• We evaluate compensation using objective criteria, including experience, skills, market data, and internal equity, to support consistency and fairness across our workforce.
• The hourly range for this role based in South Burlington, VT is $17.50.