Technical Program Product Manager II

Role Overview

We are seeking a Technical Infrastructure Program Manager (TIPM) to help build and maintain the largest network in the world. This role involves leading complex, multi-disciplinary networking projects and offers the opportunity to shape and deliver new methods for deploying technology solutions at scale. You will be responsible for the end-to-end delivery of network infrastructure changes and upgrades across global data centers.

Key Responsibilities

• Monitor network infrastructure builds, track customer demand, anticipate risks, and initiate corrective actions.
• Collaborate with stakeholders, including network engineers, technical program managers, and senior management, to define requirements and processes.
• Manage dependencies and interfaces between projects, negotiating trade-offs as needed.
• Oversee multiple competing cross-organizational projects and programs simultaneously.
• Interact daily with engineers, technicians, project managers, and senior management.
• Analyze, interpret, and visualize data using tools such as Redshift, Oracle, Tableau, and QuickSight.
• Drive automation initiatives and simplification efforts in engineering and project management to facilitate innovation.
• Participate in the hiring process and mentor other team members.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 5+ years of technical infrastructure management experience and 5+ years of data center, network engineering, and/or systems engineering experience.
• Knowledge of best practices and emerging technologies related to infrastructure (network, data center, hardware, software) and experience with various infrastructure build scenarios.

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification.
• Experience managing multiple projects and priorities across teams in a fast-paced environment.
• Experience with cloud platforms, networks, and operating systems.
• Experience in managing multiple, competing priorities simultaneously.
• Experience in hands-on work managing complex technology projects.

Benefits

• Supplemental benefits including medical, dental, vision, life, disability, and other insurance plans
• Employee stock purchase program (ESPP)
• 401K program with company match after 12 months of tenure
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep and library of technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and perks through associations including CompTIA and IIBA
• Dedicated customer service team for Consultants
• Certified Career Coach