Technical Product Trainer

We are currently seeking a Technical Product Trainer. The Technical Product Trainer is responsible for representing Bradford White Corporation and our products utilizing their technical expertise gained through working in our industry. They will establish effective customer relationships by providing technically accurate training, guidance, and support. Responsibilities Training and supporting contractors, Independent Service Contractors (ISCs), wholesale distributors, and manufacturer representatives on Bradford White Corporation ProductsCreating, scheduling, and presenting training sessions to external and internal customersDeveloping customer and contractor relationshipsProvide input to management on new product features/benefits that will help meet customer needs and/or wantsProvide oversite and guidance on the set-up of remote training facilitiesContribute to technical training video filming and planning as neededBe a cohesive team member for all aspects and methods of technical trainingSupport internal and external customers with product installation and service needsContinuous improvement through self-motivationAssist with organizing customer training and factory visits Qualifications High School Diploma or equivalent required, Associate degree or technical certifications in HVAC/R, mechanical systems, or other related discipline preferred5+ years technician experience within related trades5+ years of experience in a customer facing positionUp to 75% travel includes frequent overnightsCompetence with Microsoft Office productsStrong focus on customer success and customer experience