Technical Product Trainer - Digital Content

Key Responsibilities

• Develop high-quality digital training content, including video tutorials, product demos, installation guides, and certification modules.
• Serve as the on-camera subject matter expert for Control iD and electronic access control solutions, translating complex technical concepts into clear, engaging instruction.
• Design structured training programs for integrators, dealers, and internal sales/technical teams across North America.
• Collaborate with product management, marketing, and engineering to ensure content accuracy and alignment with product strategy.
• Create and maintain training documentation, scripts, storyboards, and supporting materials for e-learning platforms.
• Deliver live and virtual training sessions, webinars, and workshops as needed.
• Support product launches with targeted training content that accelerates adoption and reduces support burden.
• Continuously evaluate and improve training effectiveness using feedback, analytics, and field insights.

Required Qualifications

• 3–7+ years of experience in technical training, product education, or field applications engineering within electronic access control or physical security.
• Strong knowledge of access control systems, including credentials, readers, controllers, and software platforms (cloud and on-prem).
• Demonstrated experience creating video-based training content (recording, scripting, editing, and publishing).
• Comfortable presenting on camera with clear, confident communication skills.
• Familiarity with tools such as Camtasia, Adobe Premiere, or similar video production platforms.
• Ability to simplify complex technical concepts for varied audiences (installers, IT professionals, sales teams).
• Experience working with cross-functional teams in product-driven organizations.

Preferred Qualifications

• Experience with Control iD products or similar biometric and IP-based access control solutions.
• Knowledge of low-voltage installation practices, networking fundamentals, and mobile credential technologies.
• Background in instructional design or e-learning development (LMS platforms, SCORM modules, etc.).
• Bilingual (English/Spanish or Portuguese) is a plus.

Key Competencies

• Digital storytelling and instructional design
• On-camera presentation and audience engagement
• Techical depth in electronic access control
• Cross-functional collaboration
• Continuous learning mindset

Computer Skills

• Proficiency in MS Office
• Experience with e-learning, learning management systems, and Microsoft PowerPoint
• Knowledge of Adobe CC, Captivate, Articulate, Adapt, Audacity, PIM/DAM platforms, web and mobile UI/UX (desired)

Language Ability

• Ability to write reports and business correspondence in English and effectively present information and respond to questions from groups of managers, clients, customers, technicians, and assemblers in English.

Quality Commitment

• Assist the organization with establishing practices that align with ISO requirements.

About the Role

The ASSA ABLOY Group is the global leader in access solutions, helping billions of people experience a more open world through innovations that make spaces safer, more secure, and easier to access. As an employer, we value results, not titles or backgrounds, and support our people with regular feedback, training, and development opportunities. We encourage growth both locally and internationally, and we value diverse, inclusive teams with different perspectives and experiences.

Benefits

We offer competitive compensation, comprehensive benefits, and a supportive work environment. Join us and be part of a dynamic team committed to making a positive impact on people's lives.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours to accommodate your needs.

Contact Information

For inquiries or to apply, please contact [Contact Information].