Technical Operations Supervisor - Dollywood Theme Park - Exempt

About the role

The Technical Operations Supervisor at Dollywood Parks & Resorts is responsible for overseeing the technical aspects of live productions, special events, concerts, and contracted acts. They lead a team, manage inventory, and ensure that all technical elements meet high standards.

Responsibilities

• Provide leadership to onsite Technical Operations Team
• Oversee the installation and operation of all technical aspects supporting live production shows, special events, concerts, and contracted acts
• Support the team by overseeing hiring and being a responsive and positive leader in all aspects of daily operations
• Maintain Inventory control of Dollywood equipment and supplies for all Entertainment venues
• Implement and plan for Warehouse clean out along with a quarterly assessment of items/space
• Develop, support, initiate and/or provide training for a variety of equipment and operations including, but not limited to: lighting consoles, audio consoles, projectors, computer/control systems, follow spots, rigging, counterweight systems, fog/haze/snow machines, etc.
• Oversee routine maintenance and inspection procedures and perform regular audits to ensure all standards are being met or exceeded
• Provide technical expertise in both hands-on and supervisory situations, which ensures a high-quality entertainment experience for Park Guests and team operational/procedural cohesion
• Initiate and/or provide training and awareness of Safety procedures and policies
• Serve as a point of contact to vendors as needed
• Serve as the PIC and Safety Trainer for the Entertainment division
• Set the standards for a culture of excellence and teamwork by defining clear goals, proper planning, ensuring follow-through and accountability
• Ensure efficiency of operation and excellence in execution across all teams through continued improvement of training, procedures, and operations

Requirements

• Minimum 18 years of age
• Advanced education from a college or Certificate from a Technical school in a related field
• A minimum of 5 years’ experience required, which demonstrates the successful execution of similar duties and responsibilities in a live show environment
• Excellent computer skills, experienced in the use of Microsoft Office programs and have some level of competence in the use of CAD software
• Excellent working knowledge of theatrical equipment at all levels of complexity, including installation and operation
• Previous experience operating, programming, and troubleshooting technical equipment
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record

Qualifications

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Have a professional appearance with good personal hygiene
• Be productive in a fast-paced environment
• Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to sit, stand, walk, kneel, crawl, bend, reach, twist and move about
• Able to lift and carry up to 50 lbs.
• Climb, able to work comfortably at heights up to 50 ft.
• Reach high and low
• Must have manual dexterity to complete all job duties
• Reading, writing, and math skills necessary to: Label consoles, dimmers, cables, etc. Read meters and console monitor Diagram signal flow charts, lighting plots, patch sheets, for reference and Understand related schematics, diagrams, blueprints, and manufacturer
• Able to tolerate and have knowledge of commercial chemicals, e., cleaning solvents, adhesives, paints, lubricants, fog and hazer fluids
• Initiate inventory lists, bi-weekly maintenance logs, and monthly safety reports of related equipment
• Able to operate, program, and troubleshoot technical
• High level of knowledge of electricity and network systems
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to read, write, and understand related schematics, diagrams, blueprints, and manufacturer
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to tolerate and have knowledge of commercial chemicals, e., cleaning solvents, adhesives, paints, lubricants, fog and hazer fluids
• Able to initiate inventory lists, bi-weekly maintenance logs, and monthly safety reports of related equipment
• Able to operate, program, and troubleshoot technical
• High level of knowledge of electricity and network systems
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to read, write, and understand related schematics, diagrams, blueprints, and manufacturer
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to tolerate and have knowledge of commercial chemicals, e., cleaning solvents, adhesives, paints, lubricants, fog and hazer fluids
• Able to initiate inventory lists, bi-weekly maintenance logs, and monthly safety reports of related equipment
• Able to operate, program, and troubleshoot technical
• High level of knowledge of electricity and network systems
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to read, write, and understand related schematics, diagrams, blueprints, and manufacturer
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to tolerate and have knowledge of commercial chemicals, e., cleaning solvents, adhesives, paints, lubricants, fog and hazer fluids
• Able to initiate inventory lists, bi-weekly maintenance logs, and monthly safety reports of related equipment
• Able to operate, program, and troubleshoot technical
• High level of knowledge of electricity and network systems
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to read, write, and understand related schematics, diagrams, blueprints, and manufacturer
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to tolerate and have knowledge of commercial chemicals, e., cleaning solvents, adhesives, paints, lubricants, fog and hazer fluids
• Able to initiate inventory lists, bi-weekly maintenance logs, and monthly safety reports of related equipment
• Able to operate, program, and troubleshoot technical
• High level of knowledge of electricity and network systems
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to read, write, and understand related schematics, diagrams, blueprints, and manufacturer
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to tolerate and have knowledge of commercial chemicals, e., cleaning solvents, adhesives, paints, lubricants, fog and hazer fluids
• Able to initiate inventory lists, bi-weekly maintenance logs, and monthly safety reports of related equipment
• Able to operate, program, and troubleshoot technical
• High level of knowledge of electricity and network systems
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to read, write, and understand related schematics, diagrams, blueprints, and manufacturer
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pliers, genie lifts, scissor lifts, ladders, etc.
• Able to tolerate and have knowledge of commercial chemicals, e., cleaning solvents, adhesives, paints, lubricants, fog and hazer fluids
• Able to initiate inventory lists, bi-weekly maintenance logs, and monthly safety reports of related equipment
• Able to operate, program, and troubleshoot technical
• High level of knowledge of electricity and network systems
• Able to operate and train the safe use of hand tools and power tools such as voltmeters, soldering irons, clamp on DMM, hand drills, electric saws, hammers, screw guns, wrenches, pl