Technical Infrastructure Program Manager

Responsibilities

• Cook up end-to-end project delivery across multiple teams, ensuring work progresses smoothly from intake through completion.
• Validate project readiness by confirming required inputs are in place before engineering acceptance.
• Track supplier progress and proactively escalate delays or blockers to the appropriate owners.
• Monitor automated workflows and follow up when milestones stall or dependencies are not met.
• Prepare and submit work requests for data center field teams, including the necessary build and cabling details.
• Manage a portfolio of concurrent projects in various stages of physical delivery and verification.
• Cook with field teams during physical installation, troubleshooting, and issue resolution.
• Support validation and turn-up scheduling to help ensure projects go live on time.
• Provide clear status updates to stakeholders and surface risks, trends, and recurring issues.
• Maintain documentation, process notes, and escalation paths to support consistent delivery.

Requirements

• Experience coordinating cross-functional projects in a fast-moving operational environment.
• Familiarity with data center operations, including cabling, rack positions, and physical infrastructure workflows.
• Strong understanding of project lifecycle management and milestone tracking.
• Able to manage multiple priorities and several concurrent workstreams at once.
• Excellent stakeholder communication skills with the ability to keep teams aligned and informed.
• Ability to identify blockers, triage issues, and route work to the correct team.
• Strong documentation and reporting skills with attention to detail.
• Comfort working with supplier and vendor dependencies in a highly coordinated setting.
• Working knowledge of network deployment concepts and fiber/optical infrastructure.

Preferred Skills

• Background supporting technical infrastructure, telecom, or network delivery programs.
• Experience managing work in ticketing or workflow systems.
• Exposure to change management within controlled maintenance windows.
• Ability to identify patterns across projects and recommend process improvements.
• Experience reducing escalations by improving coordination and handoff quality.
• Formal training in project coordination, operations, or a related field.