Technical Implementation Consultant

Requirements

• Serve as the primary technical point of contact for clients, responsible for both deploying and configuring Commence’s core software to meet each client’s operational needs.
• This is not a hand-off role: configuration is a Day 1, ongoing responsibility, requiring deep product knowledge and direct client engagement to translate business requirements into working software setups.
• Work in close collaboration with our Full-Stack Engineering team and require hands-on familiarity with our core technology stack, including .NET/C#, React, RESTful APIs, SQL, and AWS cloud services.
• Execute the implementation process from project kickoff to post-deployment support, working with the PMO team and clients to establish timelines, goals, and objectives for successful software deployment.
• Serve as a technical liaison between the client and internal teams, managing expectations, addressing questions, and providing timely updates.
• Own the configuration layer of Commence’s primary software on behalf of clients, translating their operational requirements into working product setups from Day 1 and on an ongoing basis. This includes initial configuration, iterative refinement as client needs evolve, and hands-on troubleshooting of configuration-related issues.
• Conduct training sessions and create user documentation to empower clients to use the software effectively. Provide best practices to ensure clients maximize the value of the product.
• Work closely with sales, development, operations, and support teams to ensure a seamless client experience and facilitate feedback on product improvements.
• Work with Project Managers to track and report on project progress, proactively identifying and resolving any potential roadblocks to ensure on-time delivery.
• Gather client feedback and insights to recommend product enhancements and process improvements, contributing to the continuous evolution of our implementation practices.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• 2+ years of experience in software implementation, software support, or a similar role involving client interactions and technical expertise.
• Demonstrated proficiency with SQL and database technologies (MSSQLServer, Postgres).
• Familiarity with RESTful APIs, system integrations, and data exchange formats (JSON, XML).
• Familiarity with .NET/C# and the ability to read and interpret application code to support client troubleshooting and configuration.
• Strong troubleshooting and problem-solving skills.
• Basic Reporting and Dashboarding skills.
• Familiarity with AWS cloud technologies (EC2, S3, Lambda, Amplify, RDS, SNS, OpenSearch).
• Excellent written and verbal communication skills, with the ability to convey technical information clearly to non-technical users.
• Passion for providing exceptional customer service and support. Ability to build relationships and work effectively with diverse client groups.
• Ability to work in a fast-paced environment and adapt to changing requirements and client needs.

Preferred Qualifications

• Experience with SaaS solutions, cloud-based software, or specific industry knowledge relevant to our clients.
• Experience in healthcare technology or regulated industries (HIPAA compliance awareness a plus).
• AWS, cloud, or SQL certifications are a plus.